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Technical Support and Help-Desk Skills

Brilliant Customer Service
Course summary
2 days
99 GBP excl. VAT
English
Online courses
Next available date: Contact Brilliant for more details about this course - Online courses
Professional Training

Course description

Technical Support and Help-Desk Skills

* Online learning one day course – Normal price £99 per person, 50% discount for April and May - £49 per person. Plus VAT. All our training courses are engaging with a full range of training activities presented by an experienced and expert trainer. Most courses are held monthly or on request. PDF manual and access to eLearning resources included

The focus of this engaging two-day training workshop and eLearning course is to develop practical and proven ways of improving customer service and support standards.

This includes:

  1. Improved communication skills by phone, face to face and email
  2. Greater consistency professionalism, ownership and accountability
  3. Managing expectations for improved customer satisfaction

Overview

The course is interactive, fast-paced and highly participative, using the latest learning techniques to help capture and keep everyone’s one’s attention throughout the day! It will use examples taken from learner’s own experience and their customer situations, making every learning point relevant and practical. Plus, the course contains many up-to- date case-studies.

All learners will complete a written action-plan of the most important ideas, skills, ideas and learning points from the day. This can be used for effective follow-through after the training.

Suitability - Who should attend?

All staff who work directly with customers all support those that do. Suitable for internal and external customer support.

Training Course Content

  • How to use the specific skills, mindset and behaviours required to deliver excellent service.
  • Be able to apply the SPECIAL model so you can easily meet and exceed customer expectations.
  • Tools to better manage customer expectations so you can deliver more than you promise, every time and all the time.
  • Practice using proven customer communication skills to shorten calls and improve customer experience.
  • Be able to apply advanced questioning techniques to solve customer problems faster and more effectively.
  • Handle customer dissatisfaction with confidence by learning to respond and stay focused in a really positive way.
  • How to personalise calls, emails and your solutions based on customer preferences.
  • Understand how to recognise and adapt to different customer types.

Customer Outreach Award 2019

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We believe that it should be easy for you to find and compare training courses. 

Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.

Expenses

Price from 199 GBP per person.

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A new, online live training course presented by Graham Phelps.

   

About provider

Brilliant Customer Service

Customer Service, Support & Consultative Selling Skills Training 

We specialise in providing a range of proven training courses delivered by a team of expert consultants and facilitators. There are a core of main courses available in a range of formats, including one day and half day in-house workshops...


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Brilliant Customer Service


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www.brilliantcustomerservice.com


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