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The Complete Negotiator

Brilliant Customer Service
Course summary
2 days
English
Nationwide
Corporate Training for Teams

Course description

The Complete Negotiator

This course will help you to improve your self-confidence and understand the impact of your behaviours when negotiating one-to-one, one-to-groups and during multi-party negotiations.You will also learn a series of proven tools, techniques and tactics for you use in almost any and every business negotiation situation. From service disputes to agreeing on contract terms.Throughout each of individual days, participants will work together in sessions, review with other delegates and work with the trainer to evaluate your own negotiation performance and how it can impact on others. They will develop strategies on how to identify other negotiation skills and how to motivate recipients to your outcome. Our focus will be on personal effectiveness in the negotiation arena and be grounded through detailed practice and feedback sessions.

Expenses

Up to 12 learners, £995 per day plus trainer travel expenses.

About provider

Brilliant Customer Service

Customer service, support and consultative selling skills training and coaching

We specialise in providing a range of proven training courses delivered by a team of expert consultants and facilitators. There are a core of main courses available in a range of formats, including one day and half day in-house workshops...


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Brilliant Customer Service


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