Customer Service Practitioner (L2) Apprenticeship Standard

Cambridge Regional College
Course summary
Professional Training
18 Month(s)
Part time
Professional Training
Course Dates
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Course description

All businesses, whether office-based or retail-based, can benefit from effective customer service and Customer Services Apprenticeships offers skills and knowledge needed to equip employees of all levels to provide excellent customer service. Customer Service Practitioner Standards focuses on giving learners the understanding and knowledge of the principles of excellent customer service and is aimed at those currently working in or about to start work in a job role that provides customer service.

Apprenticeships are made up of framework of qualifications and training based on testing competency and developing practical, occupational and transferable skills.

STANDARDS:- Knowledge, Skills & Behaviours

Level 2 Diploma in Customer Service

Mandatory units:
• Deliver customer service
• Understand customers
• Principles of customer service
• Understand employer organisations
• Manage personal performance and development

Choose from a range of optional units to enhance your learning experience and tailor the programme to your individual training needs.

• Functional Skills in Maths Level 1/2 and English Level 1/2.

Suitability - Who should attend?

End Point Assessment
End-Point Assessment (EPA) is made up of a number of assessment elements which an Apprentice must pass in order to successfully complete their Apprenticeship. The EPA may include:

• Observation
• Showcase portfolio of work and professional discussion

As with all our programmes, this Apprenticeship includes tutorial sessions and individual reviews, giving you one-to-one time with your personal assessor.

Outcome / Qualification etc.

Level: 2

Continuing Studies

Suitable for a wide variety of job roles, including sales assistants, receptionists, call centre operators, customer service assistants, administration support assistants. On completion you may be able to progress onto an Advanced Level Apprenticeship in Customer Service.

About provider

Cambridge Regional College

Our mission is to transform lives and create prosperity by delivering technical and professional education that meets the needs of students, employers and communities in Cambridgeshire. Cambridge Regional College is the largest further education college in the East of England...

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Cambridge Regional College

Kings Hedges Road
CB4 2QT Cambridge Cambridgeshire

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