Effective Telesales Techniques - In-house

Centre for Assessment Ltd
Course summary
1 day
Next available date: Enquire for more information - United Kingdom
Corporate Training for Teams

Course description

Effective Telesales Techniques

How to maximise opportunities on incoming customer calls.

Suitability - Who should attend?

This course is for individuals in a sales or customer service role.

Outcome / Qualification etc.

A Certificate of Attendance from Centre for Assessment Ltd is issued up to 8 weeks after course completion.

You will:

  • Know how to structure your call
  • Learn how to effectively deal with gatekeeper resistance
  • Understand objection handling techniques
  • How to overcome objections with confidence
  • How to create an effective sales ‘pitch’, that increases your hit rate

Training Course Content

Topics covered include:

  • Knowing your key contacts
  • Engaging your customers
  • Enhance your performance through personal development
  • Achieving key sales objectives
  • The importance of qualification
  • Up selling and cross selling
  • The psychology of sales
  • Telephone sales success formula


Enquire for more information and prices for our bespoke courses.

About provider

Centre for Assessment Ltd

Centre for Assessment Ltd

Centre for Assessment Ltd, part of The Growth Company, offers professional training and qualifications to businesses, professionals and individuals wishing to develop their skills and knowledge. Centre for Assessment and The Growth Company have been dedicated to business growth and...

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Contact info

Centre for Assessment Ltd

Lee House
90 Great Bridgewater Street
M1 5JW Manchester

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