Assertiveness skills: a practical approach

Centre for Strategy and Communication
Course summary
1 day
455 GBP excl. VAT
Part time

Course description

Assertiveness skills: a practical approach

This one-day Assertiveness training course covers the basics of assertiveness – what it is and the challenges people face when being assertive. It will provide you with the tools and skills you need to think and act more assertively. You will learn how to communicate in a confident and positive way, with a focus on developing a personal style that will benefit you, your colleagues and your organisation.

Suitability - Who should attend?

Our assertiveness skills training is suitable for anybody who wants to develop a more assertive style at work. The course is most relevant for administrative staff and those new to supervising or managing teams.

Training Course Content

The Assertiveness skills: a practical approach is an assertiveness course that is intended for anyone who feels they need to build their confidence or assertiveness. You will understand that assertiveness is not about aggression or conflict but, instead, is about finding the right tools to solve problems in a non-confrontational way.

Over the one day assertiveness training you will cover:

  • what assertiveness means to you – your concerns and issues around being assertive
  • understanding the principles of assertiveness
  • passive, aggressive, indirect or assertive? Recognising your own style
  • tips on how to behave assertively
  • the Neuroscience of assertiveness
  • ways to reduce physical tension
  • how to say “no” assertively
  • tips for disagreeing in a positive way
  • receiving and giving praise and criticism
  • communicating clearly and being heard
  • personal presentation and body language
  • techniques for making requests and dealing with overload
  • free 12 months call back service

Get Inspired! Watch the Video

Do you wish you had the confidence to deal with difficult situations at work effectively and assertively and without causing conflict? Would you like to be able to present your ideas and opinions in ways that enable you to feel heard and respected? Do you have trouble saying "no"? One of our trainers explains the course in detail

About provider

Centre for Strategy and Communication

Centre for Strategy and Communication

We specialise in affordable and effective face-to-face training in management, communication, administration, personal effectiveness and writing skills delivered by a team of industry experts. Our training is stretching, motivating and tailored to the individual learner. For over two decades we’ve...

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Contact info

Centre for Strategy and Communication

Third Floor, 140 Old Street
EC1V 9BJ London

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Glyn L.
I was slightly sceptical before the course, at my age who can blame me! However, the day went far too quickly. It was enjoyable, informative and productive. The tutor was excellent and the attendees were easy to get on with. I will seriously consider doing the next course up for management
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