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Admin and Secretarial Skills Diploma

Centre of Excellence Online Ltd
Course summary
150 hours
122.50 GBP excl. VAT
English
Online courses
Professional Training
Next available date: - Online courses

Course description

Beginning with an introduction to these career paths, the course continues with an in-depth exploration into each role.

First, we’ll scrutinise the requirements of an effective secretary, such as good communication and document processing skills. We’ll consider how to conduct yourself in an appropriate manner, deal with customers, and use methods that’ll ensure you are a master of organisation.

We’ll then look at the responsibilities of an administrative assistant, such as managing diaries, organising meetings, writing, managing teams and working with finances at a basic level.

We’ll look at some of the soft skills that are useful in the roles of a secretary and an administrative assistant. These include prioritising tasks, managing time, understanding technology and planning. We’ll also consider some traits that are beneficial in both roles. We’ll examine methods to manage stress, ensure good personal presentation, problem solve, work as part of a team and resolve conflicts.

The course concludes with guidance on how to write an effective cover letter and key interview techniques.

By studying this course, you will:

  • Understand the roles and responsibilities of both professions
  • Learn key secretarial and administration skills
  • Become familiar with the soft skills and personality traits required in the roles
  • Receive guidance in applying for a secretarial or administrative position

Outcome / Qualification etc.

The Admin and Secretarial Skills Diploma Course will take you up to 150 hours to complete, working from home. There is no time limit for completing this course, it can be studied in your own time at your own pace.

This is a Level 3 course and will give you 150 CPD (Continued Professional Development) points.


Upon completion of your course assessments, you receive 2 certificates. A certificate from the Centre of Excellence and a CPD certificate displaying the number of CPD points earned from the course.


This course is endorsed by the Quality Licence Scheme. Therefore, upon successful completion of this course, learners can also receive a certificate of achievement from Quality Licence Scheme and a Learner Unit Summary, which lists the details of all the units the learner has completed as part of the course. (This certificate is optional and costs an additional £15).

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through their awarding organisations they have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. They are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.

Their knowledge and experience of working within the awarding sector enables them to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.

Training Course Content

Module 1: Introduction to Administration and Secretarial Skills

Module 2: Roles and Responsibilities

Module 3: Secretarial Skills I

Module 4: Secretarial Skills II

Module 5: Administration Skills I

Module 6: Administration Skills II

Module 7: Key Industries with Specialist Skills

Module 8: Other Beneficial Soft Skills

Module 9: Required Traits

Module 10: Applying for Administrative and Secretarial Positions

About provider

Centre of Excellence Online

Centre of Excellence Online - achieve your goals and get to where you want to be.

The Centre of Excellence Online (CEO) aims to aid individuals on their road to excellence in every part of life. Using a huge catalogue of high quality distance learning training courses, participants will be able to learn new skills or...


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