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Course summary
Professional Training
33 Minutes
20 GBP excl. VAT
Online courses
Course Dates
Online courses
20 GBP
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Course description

Conflict Resolution

Conflict in the workplace environment can lead to multiple negative consequences. High staff turnover, absenteeism, excess sick leave, productivity problems and a poor company culture are just a few results of workplace conflict that is poorly handled. If conflict is not adequately dealt with, it can potentially lead to more serious HR and legal problems for an organisation. This course teaches the techniques to avoid the aforementioned negative consequences conflict can cause.

Suitability - Who should attend?

This course is suitable for anyone who wishes to know how to deal effectively with conflict within the workplace.

Outcome / Qualification etc.

By the end of the course, you will be able to:

  • Describe the common causes of conflict.
  • Describe two forms of communication.
  • Give examples of communication breakdown.
  • Explain three examples of communication models that can assist in conflict resolution.
  • Describe patterns of behaviours they may encounter during different interactions.
  • Explain the difference between warning and danger signs.
  • Give examples of impact factors.
  • Describe the use of distance when dealing with conflict.
  • Explain the use of reasonable force as it applies to conflict resolution.
  • Describe different methods for dealing with possible conflict situations.

Training Course Content

This course covers the following topics:-

  • Communication skills
  • Recognising warning signs
  • Cultural awareness
  • De-escalation techniques
  • What does conflict in the workplace environment look like?
  • Causes of conflict and aggression
  • Values & beliefs
  • Communication models
  • Common workplace conflicts

Course delivery details

An online course with interactive eLearning.

Why choose Chartered Institute of Building

The world's largest and most influential professional body for construction management and leadership.

Founded in 1834

Our professional and vocational qualifications are a mark of the highest levels of competence and professionalism

Expenses

Course Price: £20.00+ VAT

About provider

CIOB Academy - Excellence in the Construction Industry

CIOB Academy is the training arm of The Chartered Institute of Building (CIOB) - the worldwide professional body in construction management. Launched in 2016, the Academy provides a wide range of courses to help people develop successful careers in the construction...


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Contact info

Chartered Institute of Building

Englemere Ltd, 1 Arlington Square, Downshire Way, Bracknell
RG12 1WA Berkshire

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www.ciobacademy.org


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