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A MasterClass in Crisis Management

Churchill Square Training & Development
Course summary
Variable - to suit you
Birmingham, City of London, Leeds, London, Manchester, Online courses
Next available date: Contact to schedule training - Online courses

Course description

A MasterClass in Crisis Management:

For groups of two or more we deliver this course in your business.

What Will Students Learn?

  • Assign people to an appropriate crisis team role
  • Conduct a crisis audit
  • Establish the means for business continuity
  • Determine how to manage incidents
  • Help your team recover from a crisis
  • How to apply the process

What Topics are Covered?

  • What is crisis management?
  • Training leaders and staff
  • Conducting the crisis audit
  • Performing a risk level analysis
  • Developing a response process
  • Consulting with the experts
  • Incident management techniques
  • Working through the issues
  • Establishing an emergency operations center
  • Building business continuity and recovery
  • Recovering and moving on
  • Plenty of case studies and practice opportunities

Viable organizations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time. Fortunately, you do not need separate plans for fire, weather disasters, and all the different kinds of crises that can occur. One solid plan will help you to prevent, respond, and recover from all crises. This course will help you ensure your organization is ready to manage any kind of crisis.

We currently offer different delivery methods, eLearning, distance learning and instructor led onsite courses for up to 15 participants.

We currently offer different delivery methods, eLearning, distance learning and instructor led onsite courses for up to 15 participants.

All courses are also available online. Contact us for more information.

Suitability - Who should attend?


The course is suitable for all levels within a business.

Outcome / Qualification etc.

Qualification awarded by the course provider

Training Course Content

This one-day workshop will help you teach participants how to:

  • Assign people to an appropriate crisis team role
  • Conduct a crisis audit
  • Establish the means for business continuity
  • Determine how to manage incidents
  • Help teams recover from a crisis
  • Apply the crisis management process

Course Overview

You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

What is Crisis Management?

To begin, participants will explore what crisis management means. They will also look at the components of a crisis management team.

Training Leaders and Staff

Next, participants will learn what elements should be considered when developing a training program.

Conducting the Crisis Audit

In this session, participants will learn about the different facets of a crisis audit. They will also learn about using a risk matrix.

Performing a Risk Level Analysis

Then, participants will learn another way to assess risks: risk level analysis. They will also have an opportunity to practice risk level analysis in a series of case studies.

Developing a Response Process

Participants will begin this session by reviewing their pre-assignment. Then, we will share our suggested crisis response process.

Consulting with the Experts

Do you need consultants and outside experience on your crisis management team? This session will help participants decide.

Incident Management Techniques

In this session, participants will learn ways to respond to, document, and investigate crisis incidents.

Working through the Issues

A problem solving process can help crisis management team members stay in control and get things done. This session shares a three-phase model that can be used as a starting point.

Establishing an Emergency Operations Centre

Your crisis management team will need a place to work during a crisis. This session will explore how to set up an Emergency Operations Center (EOC) and how to establish a chain of command.

Building Business Continuity and Recovery

Next, participants will consider how to keep their business running during a crisis. The essential elements of a crisis plan will also be discussed.

Walliallia

Participants will work on some case studies to apply what they have learned.

Recovering and Moving On

The final session of this course will explore ways to help people recover from a crisis and move forward.

Workshop Wrap-Up

At the end of the course, students will have an opportunity to ask questions and fill out an action plan.

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About provider

CPD Provider

Churchill Square Training & Development is a leading UK based global training and development provider. With over 185 different courses available, we offer a wide variety of training options available to suit your organisation or individual training needs. All of...


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Churchill Square Training & Development

118 Pall Mall
SW1Y 8EA London

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www.churchillsquareconsulting.com


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