HOME
 

A MasterClass in Customer Relationship Management (CRM)

Churchill Square Training & Development
Course summary
Portsmouth
Next available date: Contact for dates - Portsmouth

Course description

A MasterClass in Customer Relationship Management (CRM):

For groups of two or more we deliver this course in your business.

What Will Students Learn?

  • The terms and benefits of CRM on a company’s bottom line
  • Analyze the different components of a CRM plan
  • Develop a checklist for readiness and success in CRM
  • Describe how CRM creates value for organizations and customers
  • Consider developmental roles that have the greatest impact on CRM

What Topics are Covered?

  • What CRM is and who it serves
  • Checklist for success
  • Requirement driven product selection
  • Considerations in tool selection
  • Strategies for customer retention
  • Building the future
  • Homegrown vs. application service provider
  • The development team
  • Evaluating and reviewing your programme

As with many significant undertakings, undergoing a CRM review (even simply considering its implementation) requires learners to analyze technical and complicated systems. This course sorts through a myriad of information and brings you the basics you need to make a decision about the need for CRM, its benefits, and how to coordinate the base requirements for a CRM undertaking.

We currently offer different delivery methods, eLearning, distance learning and instructor led onsite courses for up to 15 participants.

Suitability - Who should attend?

Open to all

Outcome / Qualification etc.

Qualification awarded by the course provider

About provider

Churchill Square Logo

Churchill Square Training & Development Ltd

Churchill Square Training & Development is a leading UK based global training and development provider. With over 185 different courses available, we offer a wide variety of training options available to suit your organisation or individual training needs. All of...


Read more and show all courses with this provider

Customer Outreach Award

customer-outreach-badge-2019

We believe that it should be easy for you to find and compare training courses. 

Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.

Request info

Fill out your details to find out more about A MasterClass in Customer Relationship Management (CRM).

  Contact the provider

  Get more information

  Register your interest

Contact info

Churchill Square Training & Development

Churchill Square Consulting Ltd
118 Pall Mall
SW1Y 8EA London

 Show phone number
www.churchillsquareconsulting.com


Request information

Find out more about this A MasterClass in Customer Relationship Management (CRM) course - simply fill out your details:

 
U.K. L&D Report: 2018 - Benchmark Your Workplace Learning Strategy

Are you curious about the L&D strategies of some of the U.K.'s top companies?

Find out what they're up to in findcourses.co.uk's second annual U.K. L&D Report!

uk-ld-report-2019

Learn more

 
Find a course for you!

  Read the course
 summary on this page

 Fill in your details and Request information

 Receive all the info you need

 
Find more courses here