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Administrative Assistant Skills

Churchill Square Training & Development
Course summary
4 hours
20 GBP excl. VAT
English
Flexible
Online courses
Next available date: Anytime - Online courses

Course description

Administrative Assistant Skills 

eLearning course

Self-leadership puts together taking responsibility for our outcomes, setting direction for our lives, and having tools to manage priorities. Self-leaders work at all levels of an organisation. They are front-line workers in every possible role, middle managers, and CEOs. Self-leaders like Walt Disney and Wayne Gretzky worked hard to achieve their dreams without using the term self-leadership. However, they have clearly demonstrated that being in control of their behaviour and results, focus, practice, and learning were necessary to achieve their goals. Self-leadership requires a commitment from individuals to decide what they want from life and to do what’s necessary to get the results they want. This workshop will help participants internalise the four pillars of self-leadership and to make meaningful, empowered choices while taking action to get where they want to go.

What Will Students Learn?

  • Understand the importance of professional presence on the job.
  • How to self-manage to become more effective and efficient.
  • Improved communications skills, including listening, questioning, and being more assertive.
  • Increased effectiveness in recognising and managing conflict, and dealing with difficult people.

What Topics are Covered?

  • Personal best, professional best
  • Putting others at ease
  • Distorted thinking
  • The steps to feeling good
  • Understanding and improving your assertiveness
  • Communication skills (written, verbal, non-verbal)
  • Self-management
  • Setting goals
  • Working as a team and with difficult people
  • Learning to say no
  • Dealing with stress

We currently offer different delivery methods, eLearning, distance learning and instructor led onsite courses for up to 15 participants.

Contact us for our Open Courses

We currently offer different delivery methods, eLearning, distance learning and instructor led onsite courses for up to 15 participants.

All courses are also available online. Contact us for more information.

Suitability - Who should attend?

The course is suitable for all levels within a business, it  is an excellent course for any one who is involved in administration or office management.

Outcome / Qualification etc.

Qualification awarded by the course provider

Training Course Content

This course will help participants:

  • Understand the importance of professional presence on the job.
  • Learn how to self-manage to become more effective and efficient.
  • Improve your communications skills, including listening, questioning, and being more assertive.
  • Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people.

Course Overview

Students will also have an opportunity to identify their personal learning objectives.

Personal Best, Professional Best

To begin, participants will discuss what affects a first impression, and how they can improve their first impression.

Putting Others at Ease

One part of making a good impression is to become so comfortable with who you are that you can forget about you and concentrate on the other person. During this session, participants will explore ways to do this.

Distorted Thinking

Participants will explore types of distorted thinking through a case study and large group discussion.

The Steps to Feeling Good

This session will give participants a three-step process to turn negative thinking and emotions around.

Understanding Assertiveness

Assertiveness is a word we tend to use without really understanding what it means. This session will get participants thinking about what assertiveness is, and what their style is.

Improving Your Assertiveness Skills

Next, participants will explore how they can become more assertive in difficult situations.

Communication Skills

In this session, participants will discuss different forms of communication and common barriers to understanding.

Asking and Listening

During this session, participants will learn about two key elements to verbal communication: asking questions and listening.

Non-Verbal Messages

Next, participants will learn about various types of non-verbal communication and their possible interpretations.

Writing Skills

This session will look at how to improve written communication, including using the four C’s, punctuating properly, editing, and proofreading.

Getting Ahead

Two main components of getting ahead in the workplace are identifying what you want, and helping others to get what they want. This session will look at both of those concepts.

Self Management

This session will give participants some tools to help them improve themselves, including establishing rituals, time management, organization, and planning.

Setting Goals

Next, participants will set some goals using the SPIRIT format.

Working as a Team

Administrative assistants are often a key part of a workplace team. This session will explore some of the benefits and challenges of working as a team.

Working with Difficult People

This session will give participants two tools to deal with difficult people: blending and redirecting.

Learning to Say No

Next, participants will learn about some formulas for saying no. They will then have an opportunity to practice these formulas in a role play and case study.

Dealing with Stress

To conclude the workshop, participants will learn some easy relaxation techniques.

Workshop Wrap-Up

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About provider

CPD Provider

Churchill Square Training & Development is a leading UK based global training and development provider. With over 185 different courses available, we offer a wide variety of training options available to suit your organisation or individual training needs. All of...


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Contact info

Churchill Square Training & Development

118 Pall Mall
SW1Y 8EA London

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www.churchillsquareconsulting.com


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