HOME
 

Anger Management: Understanding Anger - In-house

Churchill Square Training & Development
Course summary
4 hours
1,250 GBP excl. VAT
English
Flexible
Corporate Training for Teams
Next available date: We can run this course on a suitable date and time. - Online courses
Course Dates
Online courses
1,250 GBP
We can run this course on a suitable date and time.

Online courses
1,250 GBP
Enquire to book training for your organisation

Course description

Anger Management: Understanding Anger

Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organisations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t.

The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimises destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This one-day workshop is designed to help give you and your organisation that edge.

What Topics are Covered?

  • What is anger?
  • Costs and pay-offs
  • Using an anger log
  • The anger process
  • How does anger affect our thinking?
  • Understanding behaviour types
  • Managing anger
  • Communication tips and tricks What’s Included?
  • Instruction by an expert facilitator if required
  • Specialized manual and course materials
  • Personalized certificate of completion 

What’s Included?

  • Instruction by an expert facilitator if required
  • Specialised manual and course materials
  • Personalised certificate of completion

All courses are also available online. Contact us for more information.

Suitability - Who should attend?

Employers and Individuals

Outcome / Qualification etc.

We are a CPD recognised provider.

Qualification awarded by the course provider

Training Course Content

What Will Students Learn?

  • Recognise how anger affects your body, your mind, and your behavior.
  • Use the five-step method to break old patterns and replace them with a model for assertive anger.
  • Use an anger log to identify your hot buttons and triggers.
  • Control your own emotions when faced with other peoples’ anger.
  • Identify ways to help other people safely manage some of their repressed or expressed anger.
  • Communicate with others in a constructive, assertive manner.

Customer Outreach Award

customer-outreach-badge-2019

We believe that it should be easy for you to find and compare training courses. 

Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.

About provider

Churchill Square Training & Development Ltd

Churchill Square Training & Development is a leading UK based global training and development provider. With over 185 different courses available, we offer a wide variety of training options available to suit your organisation or individual training needs. All of...


Read more and show all courses with this provider

Request info

Fill out your details to find out more about Anger Management: Understanding Anger - In-house.

  Contact the provider

  Get more information

  Register your interest

Country *

Contact info

Churchill Square Training & Development

118 Pall Mall
SW1Y 8EA London

 Show phone number
www.churchillsquareconsulting.com


Request information

Find out more about this Anger Management: Understanding Anger - In-house course - simply fill out your details:

Find a course for you!

  Read the course
 summary on this page

 Fill in your details and Request information

 Receive all the info you need

Find more courses here