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Conflict Resolution: Getting Along In The Workplace

Churchill Square Training & Development
Course summary
Variable - to suit you
Portsmouth
Next available date: Contact for dates - Portsmouth

Course description

Conflict Resolution: Getting Along In The Workplace:

Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course will give participants the tools that will help you resolve conflict successfully and produce a win-win outcome.

What Will Students Learn?

  • What conflict is and how it can escalate.
  • The types of conflict and the stages of conflict.
  • The five most common conflict resolution styles and when to use them.
  • How to increase positive information flow through non-verbal and verbal communication skills.
  • Effective techniques for intervention strategies.
  • Ways to manage conflicts to enhance productivity and performance.

What Topics are Covered?

  • Defining conflict and types of conflict
  • Spontaneous and reflective action
  • The Johari window
  • Stages of conflict
  • Conflict resolution style questionnaire
  • The role of communication in conflict resolution (including information on active listening, paraphrasing, asking questions, and body language)
  • The conflict/opportunity test
  • Conflict and its resolution
  • Helping others through conflict

We currently offer different delivery methods, eLearning, distance learning and instructor led onsite courses for up to 15 participants.

Outcome / Qualification etc.

Qualification awarded by the course provider

About provider

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Churchill Square Training & Development Ltd

Churchill Square Training & Development is a leading UK based global training and development provider. With over 185 different courses available, we offer a wide variety of training options available to suit your organisation or individual training needs. All of...


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Churchill Square Training & Development

Churchill Square Consulting Ltd
118 Pall Mall
SW1Y 8EA London

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www.churchillsquareconsulting.com


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