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Difficult Conversations in the Workplace

Churchill Square Training & Development
Course summary
Variable - to suit you
Birmingham, City of London, Leeds, London, Manchester, Online courses
Next available date: Contact to schedule training - Online courses

Course description

Difficult Conversations in the Workplace:

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This course will give you the tools to manage difficult conversations and get the best results possible out of them.

What Will Students Learn?

  • How to define their frame of reference
  • How to establish a positive intent and a desired outcome
  • Good communication skills
  • How to draft a script for a difficult conversation
  • Use specific steps to carry out a difficult conversation
  • How to access additional resources as required
  • How to maintain safety in a conversation

​What Topics are Covered?

  • Choosing to have the conversation
  • Toolkit for successful conversations
  • Choosing the time and place
  • Framework for difficult conversations
  • Conversation template
  • Staying safe
  • Role play practice

We currently offer different delivery methods, eLearning, distance learning and instructor led onsite courses for up to 15 participants.

We currently offer different delivery methods, eLearning, distance learning and instructor led onsite courses for up to 15 participants.

All courses are also available online. Contact us for more information.

Outcome / Qualification etc.

Qualification awarded by the course provider

Customer Outreach Award

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We believe that it should be easy for you to find and compare training courses. 

Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.

About provider

CPD Provider

Churchill Square Training & Development is a leading UK based global training and development provider. With over 185 different courses available, we offer a wide variety of training options available to suit your organisation or individual training needs. All of...


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Contact info

Churchill Square Training & Development

118 Pall Mall
SW1Y 8EA London

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www.churchillsquareconsulting.com


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