HOME
 

Managing Customer Service

Churchill Square Training & Development
Course summary
4 hours
20 GBP excl. VAT
English
Flexible
Online courses
Next available date: Contact to schedule training - Online courses

Course description

Managing Customer Service:

eLearning Course

The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.

What Will Students Learn?

  • Identify ways to establish links between excellence in customer service and your business practices and policies.
  • Develop the skills and practices that are essential elements of a customer service-focused manager.
  • Recognize what employees are looking for to be truly engaged.
  • Recognize who the customers are and what they are looking for.
  • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.

What Topics are Covered?

  • The six critical elements of customer service
  • Understanding leadership
  • Managing performance
  • Onboarding and orientation
  • Five practices of leadership

All courses are also available virtually. Contact us for more information.

Suitability - Who should attend?

Open to all

Outcome / Qualification etc.

At the end of the course you can download a course completion certificate.
We are an accredited CPD provider.

Customer Outreach Award

customer-outreach-badge-2019

We believe that it should be easy for you to find and compare training courses. 

Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.

About provider

Churchill Square Training & Development Ltd

Churchill Square Training & Development is a leading UK based global training and development provider. With over 185 different courses available, we offer a wide variety of training options available to suit your organisation or individual training needs. All of...


Read more and show all courses with this provider

Request info

Fill out your details to find out more about Managing Customer Service.

  Contact the provider

  Get more information

  Register your interest

Contact info

Churchill Square Training & Development

118 Pall Mall
SW1Y 8EA London

 Show phone number
www.churchillsquareconsulting.com


Request information

Find out more about this Managing Customer Service course - simply fill out your details:

Find a course for you!

  Read the course
 summary on this page

 Fill in your details and Request information

 Receive all the info you need

Find more courses here