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Managing Difficult Conversations

Churchill Square Training & Development
Course summary
1 day
2,250 GBP excl. VAT
English
Nationwide
Next available date: Contact provider for more information - United Kingdom
Corporate Training for Teams

Course description

Managing Difficult Conversations

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.

What Will Students Learn?

  • How to define their frame of reference
  • How to establish a positive intent and a desired outcome
  • Good communication skills
  • How to draft a script for a difficult conversation
  • Use specific steps to carry out a difficult conversation
  • How to access additional resources as required
  • How to maintain safety in a conversation

What Topics are Covered?

  • Choosing to have the conversation
  • Toolkit for successful conversations
  • Choosing the time and place
  • Framework for difficult conversations
  • Conversation template
  • Staying safe
  • Role play practice 

Suitability - Who should attend?

This course is suitable for anyone looking to develop the techniques to manage difficult conversations effectively. This course is available on site or as an open course at various UK locations or internationally on request.

Training Course Content

This workshop will help you teach participants how to:

  • Define frame of reference
  • Establish a positive intent and a desired outcome
  • Use good communication skills during a conversation
  • Draft a script for a difficult conversation
  • Use specific steps to carry out a difficult conversation
  • Access additional resources as required
  • Maintain safety in a conversation

Course Overview

You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives. Choosing to Have the Conversation Your first step in managing a difficult conversation (even if it happens suddenly) is to consider the potential outcomes and decide whether or not the conversation has enough value for you. This session will show participants ways to consider the consequences, as well as how to explore their frame of reference, establish positive intent, and identify what they want from the conversation. Toolkit for Successful Conversations Good communication skills are crucial for a successful conversation. This session will give participants tools for managing their body language, speaking persuasively, active listening, asking questions, and using probing techniques.

Choosing the Time and Place

This session will give participants tips on choosing a good meeting place and time for a difficult conversation (if they have that option). Framework for Difficult Conversations Next, participants will explore a seven-step framework for difficult conversations. They will also create a template to help them plan future conversations. Staying Safe In this session, participants will learn how to handle conversations which might be a threat to their safety.

Testing the Waters

To wrap up the course, participants will role play a difficult conversation that they have recently encountered. Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

Expenses

Courses start from £2,250 for up to 12 participants

About provider

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Churchill Square Training & Development Ltd

Churchill Square Training & Development is a leading UK based global training and development provider. With over 185 different courses available, we offer a wide variety of training options available to suit your organisation or individual training needs. All of...


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Contact info

Churchill Square Training & Development

Churchill Square Consulting Ltd
118 Pall Mall
SW1Y 8EA London

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www.churchillsquareconsulting.com


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