Voice Coaching

City Academy
Course summary
Professional Training
3-6 hours
600 GBP excl. VAT
Professional Training
Course Dates
Online courses
600 GBP
Enquire for more information

600 GBP
Enquire for more information

Course description

Voice Coaching

Miscommunication is one of the key drivers of conflict.

Day-to-day, a workplace can become unproductive and often unpleasant if you do not diffuse a disagreement between employees quickly and professionally.

That is where our exceptional Conflict Resolution workshop comes in an effective solution to dealing with conflict in the workplace. Our expert tutor will empower you to go beyond merely resolving the problem, focusing on changing the dynamics of a conflict, as well as how to embed workplace techniques to steer away from unwanted or intimidating situations.

Outcome / Qualification etc.

In this course you will

  • Learn to transform potential arguments into positive, respectful discussions
  • Develop techniques to effectively get your message across, taking a stance and being heard
  • Use the right language and behaviour during conflict - both on and offline
  • Manage stressors by implementing key tactics and psychological techniques
  • Identify your role in reducing conflict and how to behave after conflict
  • Understand how to positively frame disagreements as opportunities to develop solutions

Training Course Content

Typical Itinerary

  • Welcome, introductions and individual objectives
  • What is conflict?
  • The importance of language
  • The Arts of Listening & Persuasion
  • Empathy & The Power of Perspective
  • Rehearsal: bite-sized exercises focused on key skills
  • Tailored Role Play Event with live, professional feedback
  • Reflect & Wrap-up: Individuals share feedback in a group setting

Course delivery details

Delivered worldwide to you

Why choose City Academy

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240+ Industry Expert Tutors

About provider

CITY ACADEMY: PRACTICAL COMMUNICATIONS SKILLS FOR BUSINESS City Academy offers highly practical Communication Skills courses built on extensive business experience. Alongside our diverse range of public courses, we design and deliver tailor-made business training including team building, communication skills, group and event...

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City Academy

City Academy
38 Rosebery Avenue
EC1R 4RN London

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