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Conflict Management Training

Corporate Coach Group
Course summary
1 day
350 - 450 GBP excl. VAT
English
Full time
Professional Training
Next available date: 29/09/2021 09:00 - City of London
Course Dates
Online courses
350 GBP
13/10/2021

Birmingham
450 GBP
29/09/2021

City of London
450 GBP
29/09/2021

Manchester
450 GBP
20/10/2021

Course description

Conflict Management Training: 1-Day course in London, Birmingham, Bristol, Cambridge, Leeds, Manchester, Wales, Scotland

This course is available as face-to-face or interactive online training, or as an in-house course (both face to face and online).  

This one-day Conflict Management training course is designed to teach you how to handle conflict situations and difficult people.

Conflicts within professional teams are inevitable and can even be beneficial, but only if managed according to the correct principles. Conflict situations can include conversations about consistent lateness, bullying, inappropriate humour or aggressive behaviour. Some managers do not manage conflict very well and can even mismanage conflict, which makes the situation worse. 

The purpose of this training course is to help managers interact with people in such a way as to improve productivity and create a good atmosphere. Conflict management is a way of 'nipping the problem in the bud' by defusing the situation early, before it has time to develop into a battle of wills. The solution is to become a 'rational conflict manager', learning how to manage conflict situations logically, confidently and quickly.

The training style is practical, interactive and keeps the delegates involved throughout the whole training. You will find the practical step-by-step methods so helpful, you will want to use them immediately on your return to work.

Delegates who attend this Conflict Management Course will benefit in the following ways:

  • You will feel more confident during all conflict situations.
  • You will get the best possible result from the situation with the minimum fuss, in the shortest possible time.
  • You will avoid all the perils and costs of a badly managed conflict situation
  • You will feel happy to handle conflict situations involving even the most difficult people

This course has been approved by the ILM and is CPD accredited.  

Completion of this course will allow the delegate to apply for an ILM certificate of attainment, for a small additional payment.

Suitability - Who should attend?

The purpose of this training course in conflict resolution and communication will help managers interact with people in such a way as to improve productivity and create a good atmosphere at work.

Outcome / Qualification etc.

Delegates who attend this Conflict Management Course will benefit in the following ways:

  • You will feel more confident during all conflict situations.
  • You will get the best possible result from the situation with the minimum fuss, in the shortest possible time.
  • You will avoid all the perils and costs of a badly managed conflict situation
  • You will feel happy to handle conflict situations involving even the most difficult people

Completion of this course will allow the delegate to apply for an ILM certificate of attainment, for a small additional payment.

The CPD have checked the content, training style and delivery of this Conflict Management Course and it has received CPD accreditation.

Training Course Content

Conflict Management Course Overview

  • How can you get the best result from any conflict situation?
  • Be exact in your description of what is wrong
  • Always speak clearly, rationally and with a positive attitude
  • Self-assessment of your strengths and weaknesses
  • Talk about what you can do, not what you cannot do
  • Distinguish between cynics and critical thinkers
  • Use REASON to resolve conflict, not avoidance nor high emotion
  • Use objective, factual language, not derogatory, emotional language
  • Distinguish reasons from excuses and have a different policy for each
  • Learn when to compromise and when to stand firm
  • Use proper body language and voice tones
  • Suggest practical solutions and ask for an agreement
  • Give instant praise and appreciation for any concessions or movement

Why choose Corporate Coach Group

Founded in 1997

Practical Leadership and Management Training Courses

Thousands of happy previous delegates

Expenses

Course fees are inclusive of:

  • A full day's quality training by an experienced trainer
  • Refreshments and lunch (face to face courses)
  • Full colour course handbook (interactive PDF for virtual training)
  • Written personal action plan
  • Certificate of attendance
  • Access to additional training material after the course
  • Three months free telephone support to answer any on-going questions

This course can also be delivered as in-house training at your premises or online. Please contact Corporate Coach Training to discuss your requirements.

Early booking discounts are available when you book three or more months in advance.

Customer Outreach Award 2019

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Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.

Get Inspired! Watch the Video

This NEW video presentation by Corporate Coach Group explains the benefits of their Conflict Management training and how it can help you resolve conflicts in the workplace.

About provider

Corporate Coach Training

Corporate Coach Training offer professional development training courses to improve your productivity and help you achieve your goals. Their training programmes have been developed and perfected over 20 years of successfully helping organisations of every size and type. Their courses are highly practical, relevant...


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Contact info

Corporate Coach Group

Walcot House
Parton Road
GL3 2JJ Gloucester

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corporatecoachgroup.com


Reviews

Average rating 4.8

Based on 26 reviews.

A. Beaumont, County Council
Really beneficial quick and simple methods to keep conflict-based conversations on tack. Helpful when trying to keep things factual and not getting emotional. Easy to remember.
L. Byrne, Domestic abuse charity
I found this conflict course really useful, particularly highlighting the importance of using objective language when in conflict situations and the model 'six steps' for managing complaints as this is something that presents as a manager. I also found the 'wrong box, right box' method useful, removing the emotion. The presentation was really we...
Show more
Adrian
Course Content: I need to try and use these concepts now. Very interesting when you know! Wrong box/right box presentation, hand gestures, perfect. Trainer's Presentation: Very informative and excellent communication so was easy to digest information. Adrian Wyborn, ING Commercial Bank
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