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Conflict Management Training

Corporate Coach Group
Course summary
1 day
450 GBP excl. VAT
English
Open / Scheduled
Next available date: 23/09/2019 09:00 - Dublin
Course Dates
Dublin
23/09/2019 09:00  (English)
450 GBP
18/11/2019 09:00  (English)
450 GBP
Leeds
25/09/2019 09:00  (English)
450 GBP
18/11/2019 09:00  (English)
450 GBP
Luton
07/10/2019 09:00  (English)
450 GBP
27/11/2019 09:00  (English)
450 GBP

Course description

Conflict Management Training: 1-Day course London, Manchester, Birmingham, Leeds, Reading, Luton, UK, Dublin, Ireland

This one-day Conflict Management training course is designed to teach you how to handle conflict situations and difficult people.

Conflicts within professional teams are inevitable and can even be beneficial, but only if managed according to the correct principles. Conflict situations can include conversations about consistent lateness, bullying, inappropriate humour or aggressive behaviour. Some managers do not manage conflict very well and can even mismanage conflict, which makes the situation worse. 

The purpose of this training course is to help managers interact with people in such a way as to improve productivity and create a good atmosphere. Conflict management is a way of 'nipping the problem in the bud' by defusing the situation early, before it has time to develop into a battle of wills. The solution is to become a 'rational conflict manager', learning how to manage conflict situations logically, confidently and quickly.

The training style is practical, interactive and keeps the delegates involved throughout the whole training. You will find the practical step-by-step methods so helpful, you will want to use them immediately on your return to work.

Delegates who attend this Conflict Management Course will benefit in the following ways:

  • You will feel more confident during all conflict situations.
  • You will get the best possible result from the situation with the minimum fuss, in the shortest possible time.
  • You will avoid all the perils and costs of a badly managed conflict situation
  • You will feel happy to handle conflict situations involving even the most difficult people

This course has been approved by the Institute of Leadership and Management (ILM), and is CPD accredited. 

Suitability - Who should attend?

The purpose of this training course in conflict resolution and communication will help managers interact with people in such a way as to improve productivity and create a good atmosphere at work.

Outcome / Qualification etc.

Delegates who attend this Conflict Management Course will benefit in the following ways:

  • You will feel more confident during all conflict situations.
  • You will get the best possible result from the situation with the minimum fuss, in the shortest possible time.
  • You will avoid all the perils and costs of a badly managed conflict situation
  • You will feel happy to handle conflict situations involving even the most difficult people

ILM LogoCompletion of this course will allow the delegate to apply for an Institute of Leadership and Management (ILM) certificate of attainment, for a small additional payment.


CPD logoThe CPD have checked the content, training style and delivery of this Conflict Management Course and it has received CPD accreditation.

Training Course Content

Conflict Management Course Overview

  • How can you get the best result from any conflict situation?
  • Be exact in your description of what is wrong
  • Always speak clearly, rationally and with a positive attitude
  • Self-assessment of your strengths and weaknesses
  • Talk about what you can do, not what you cannot do
  • Distinguish between cynics and critical thinkers
  • Use REASON to resolve conflict, not avoidance nor high emotion
  • Use objective, factual language, not derogatory, emotional language
  • Distinguish reasons from excuses and have a different policy for each
  • Learn when to compromise and when to stand firm
  • Use proper body language and voice tones
  • Suggest practical solutions and ask for an agreement
  • Give instant praise and appreciation for any concessions or movement

Expenses

Course fees are inclusive of:

  • Full days quality training by an experienced trainer
  • Tea, coffee and cakes
  • Lunch
  • Full colour course handbook
  • Personal written action plan
  • Certificate of attendance
  • Access to the additional training material after the course
  • Three months free telephone support to answer any on-going questions

This course can also be delivered as in-house training at your premises. Please contact Corporate Coach Training to discuss your requirements.

Get Inspired! Watch the Video

This NEW video presentation by Corporate Coach Group explains the benefits of their Conflict Management training and how it can help you resolve conflicts in the workplace.

About provider

Business People-Corporate Coach Group

Corporate Coach Training:

Corporate Coach Training offer professional development training courses to improve your productivity and help you achieve your goals. Their training programmes have been developed and refined over 20 years of successfully helping organisations of every size and type. Their courses are highly practical, relevant...


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Contact info

Corporate Coach Group

Walcot House
Parton Road
GL3 2JJ Gloucester

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corporatecoachgroup.com


Reviews

A. Beaumont, County Council
(5)
Really beneficial quick and simple methods to keep conflict-based conversations on tack. Helpful when trying to keep things factual and not getting emotional. Easy to remember.
L. Byrne, Domestic abuse charity
(5)
I found this conflict course really useful, particularly highlighting the importance of using objective language when in conflict situations and the model 'six steps' for managing complaints as this is something that presents as a manager. I also found the 'wrong box, right box' method useful, removing the emotion. The presentation was really we...
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Adrian
(5)
Course Content: I need to try and use these concepts now. Very interesting when you know! Wrong box/right box presentation, hand gestures, perfect. Trainer's Presentation: Very informative and excellent communication so was easy to digest information. Adrian Wyborn, ING Commercial Bank
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