First Line Managers Training Course

Corporate Coach Group
Course summary
2 days
875 GBP excl. VAT
Professional Training
Next available date: 16/09/2019 09:00 - Birmingham
Course Dates
16/09/2019 09:00  (English)
875 GBP
06/11/2019 09:00  (English)
875 GBP
City of London
18/09/2019 09:00  (English)
875 GBP
14/10/2019 09:00  (English)
875 GBP
23/09/2019 09:00  (English)
875 GBP
18/11/2019 09:00  (English)
875 GBP

Course description

First Line Manager Training: 2-Day Course in London, Manchester, Birmingham, Leeds, Reading, Luton, UK, Dublin, Ireland

First line managers have a difficult time because they often feel under pressure from all sides; from their own team members, from more senior managers, as well as pressure from customers.

This two-day First Line Managers training course is designed to help participants develop a series of methods to allow them to function more confidently and with more skill in the management of people, conflict management, communication, motivation and time management. These important skills will help them inspire the rest of the team to move forward together.

Delegates who attend this First Line Managers training course will:

  • Inspire a positive mental attitude in the team and motivate others.
  • Be able to handle difficult people, quickly and easily.
  • Achieve your targets and gain respect.
  • Learn how to handle interruptions and distractions.
  • Improve their communication skills to give clear instructions.
  • Learn how to delegate.
  • Be able to solve problems before they occur with proper planning and preparation.
  • Learn how to give constructive criticism.

Corporate Coach Training is an Institute of Leadership and Management (ILM) Recognised Training Provider as well as being CPD accredited. 

Suitability - Who should attend?

This training course is designed for anyone who needs to get the best from themselves and other people, and is beneficial for first line managers, non-managers and supervisors.

Training Course Content

First Line Managers Training Course Overview

  • How can you get the best performance from the team?
  • The Six Major Skill Sets of management
  • SMART Targets
  • How to give clear instructions
  • The importance of using numbers to clarify the message
  • The proper and improper use of humour
  • How to handle difficult people
  • Don't get emotional, use only factual language
  • Prepare your message in advance
  • Distinguish between reasons and excuses
  • When to compromise and when not to
  • Action plan
  • Time and task management training
  • Use the 'deadline' and the 'value' of the task to prioritise properly
  • Distinguish between 'busy-work' and being 'productive'
  • The P List: Planning, prioritisation, preparation and prevention
  • Handling interruptions and distractions
  • Proper delegation
  • How to better concentrate and focus
  • Positive team atmosphere
  • How to keep the conversations productive
  • The five-part continuous improvement formula
  • The opposing five-part failure formula
  • How to give constructive criticism
  • Turning negative situations into positive
  • Action plan, final summary close


Course fees are inclusive of:

  • Two full days quality training by an experienced trainer
  • Tea, coffee and cakes
  • Lunch
  • Full colour course handbook
  • Written action plan
  • Certificate of attendance
  • Access to additional training material after the course
  • Plus 3 months free telephone support to answer any on-going questions

Early booking discounts are available when you book three or more months in advance.

In-house training is also available both within the UK and internationally. Please contact Corporate Coach Training for more information.

About provider

Business People-Corporate Coach Group

Corporate Coach Training:

Corporate Coach Training offer professional development training courses to improve your productivity and help you achieve your goals. Their training programmes have been developed and refined over 20 years of successfully helping organisations of every size and type. Their courses are highly practical, relevant...

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Contact info

Corporate Coach Group

Walcot House
Parton Road
GL3 2JJ Gloucester

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The course covered a lot of practical information that was presented in a way that made it easy for me to apply it to my work. Not only has it reinforced things that I am already doing, but it has provided me with other strategies to improve areas of my work that I know realise need more attention.
M. Connolly, Independent UK plumbing and drainage service provider
The course content has been very well thought out and broken down into relevant sections that we all come across daily. I found the smart system and wrong box/right box systems very useful tools. The trainer was very clear, explanations were concise. I also found the course very engaging and uplifting.
M. Hodder, Multi-academy and school in the UK
Excellent content and presentation. Factual, informative and helpful. This training will help greatly when dealing with various situations within the workplace. The training presentation was brilliant; well described, with great examples where necessary. Informative and helpful. Many thanks.
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