Handling Difficult People Training

Corporate Coach Group
Course summary
1 day
350 - 450 GBP excl. VAT
Full time
Professional Training
Next available date: 22/09/2021 09:00 - Manchester
Course Dates
Online courses
350 GBP

450 GBP

450 GBP

City of London
450 GBP

Course description

Handling Difficult People Training - One-Day Course in London, Birmingham, Bristol, Cambridge, Leeds, Manchester, Wales, Scotland

This course is available as face-to-face or interactive online training, or as an in-house course (both face to face and online). 

Sometimes people can be difficult to deal with, perhaps by being argumentative about something, or just plain awkward. It is important to know how to deal with them skilfully, using clear communication which is both rational and positive.

This one-day course has been designed to show you the importance of proper communication, setting goals and standards. Learn the different ways that difficult situations can be handled, then learn the correct way with the wrong box/right box technique.

Delegates who attend this workshop will learn:

  • How to handle people who are not doing the right thing.
  • How to manage your emotions and stay in control of the situation.
  • The assertive use of body language and voice tones.
  • How to use positive feedback to change people.
  • How to boost self-confidence and assertiveness.

Corporate Coach Group is an ILM Recognised Training Provider as well as being CPD accredited.

This course can be delivered face-to-face or via Microsoft Teams as Interactive Online Learning, or in-house (both face to face and online)

Training Course Content

Handling Difficult People Course Content

  • Avoiding poor performance issues.
  • Decide how you, yourself, wish to be perceived and act accordingly.
  • Distinguish fair criticism from unfair insults.
  • How to give constructive criticism assertively and professionally.
  • Find mutually agreeable solutions.
  • Learn when to compromise, and when to stand firm.
  • How to be assertive.
  • Using body language and voice tones correctly.
  • Motivation of others.

Why choose Corporate Coach Group

Founded in 1997

Practical Leadership and Management Training Courses

Thousands of happy previous delegates


Course fees are inclusive of:

  • A full day's quality training by an experienced trainer
  • Refreshments and lunch (face to face courses)
  • Full colour course handbook (as an interactive PDF for virtual training)
  • Written personal action plan
  • Certificate of attendance
  • Access to additional training material after the course
  • Three months free telephone support to answer any on-going questions

Early booking discounts are available when you book three or more months in advance.

This course can also be delivered as in-house training at your business premises, please contact Corporate Coach Training to discuss your requirements.

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About provider

Corporate Coach Training

Corporate Coach Training offer professional development training courses to improve your productivity and help you achieve your goals. Their training programmes have been developed and perfected over 20 years of successfully helping organisations of every size and type. Their courses are highly practical, relevant...

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Contact info

Corporate Coach Group

Walcot House
Parton Road
GL3 2JJ Gloucester

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Average rating 5

Based on 2 reviews.

C. Umeh, Nigerian federal government agency
I now understand that lack of appreciation is often the cause of conflict and that an efficient leader should seek to change the future behaviour. The trainers were very practical, clear and able to communicate very efficiently. They were unambiguous and made the sessions very interesting.
I. Crossan, County Council
Really beneficial quick and simple methods to keep conflict-based conversations on tack. Helpful when trying to keep things factual and not getting emotional. Easy to remember.
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