Handling Difficult People Training

Corporate Coach Group
Course summary
1 day
450 GBP excl. VAT
Professional Training
Next available date: 16/09/2019 09:00 - Birmingham
Course Dates
16/09/2019 09:00  (English)
450 GBP
06/11/2019 09:00  (English)
450 GBP
City of London
18/09/2019 09:00  (English)
450 GBP
14/10/2019 09:00  (English)
450 GBP
23/09/2019 09:00  (English)
450 GBP
18/11/2019 09:00  (English)
450 GBP

Course description

Handling Difficult People Training - One-Day Course in London, Manchester, Birmingham, Leeds, Reading, Luton, UK, Dublin, Ireland

Sometimes people can be difficult to deal with, perhaps by being argumentative about something, or just plain awkward. It is important to know how to deal with them skilfully, using clear communication which is both rational and positive.

This one-day course has been designed to show you the importance of proper communication, setting goals and standards. Learn the different ways that difficult situations can be handled, then learn the correct way with the wrong box/right box technique.

Delegates who attend this workshop will learn:

  • How to handle people who are not doing the right thing.
  • How to manage your emotions and stay in control of the situation.
  • The assertive use of body language and voice tones.
  • How to use positive feedback to change people.
  • How to boost self-confidence and assertiveness.

Corporate Coach Group is an Institute of Leadership and Management (ILM) Recognised Training Provider as well as being CPD accredited.

This course is also available as In-house training, please contact Corporate Coach Training for more information.

Training Course Content

Handling Difficult People Course Content

  • Avoiding poor performance issues.
  • Decide how you, yourself, wish to be perceived and act accordingly.
  • Distinguish fair criticism from unfair insults.
  • How to give constructive criticism assertively and professionally.
  • Find mutually agreeable solutions.
  • Learn when to compromise, and when to stand firm.
  • How to be assertive.
  • Using body language and voice tones correctly.
  • Motivation of others.


The price includes:

  • Full day of quality training
  • Tea, coffee and cakes
  • Lunch
  • Full colour course notes
  • Personal written action plan
  • Certificate of attendance
  • Access to additional training material after the course
  • Three months free telephone support to answer any on-going questions you may have

About provider

Business People-Corporate Coach Group

Corporate Coach Training:

Corporate Coach Training offer professional development training courses to improve your productivity and help you achieve your goals. Their training programmes have been developed and refined over 20 years of successfully helping organisations of every size and type. Their courses are highly practical, relevant...

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Contact info

Corporate Coach Group

Walcot House
Parton Road
GL3 2JJ Gloucester

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C. Umeh, Nigerian federal government agency
I now understand that lack of appreciation is often the cause of conflict and that an efficient leader should seek to change the future behaviour. The trainers were very practical, clear and able to communicate very efficiently. They were unambiguous and made the sessions very interesting.
I. Crossan, County Council
Really beneficial quick and simple methods to keep conflict-based conversations on tack. Helpful when trying to keep things factual and not getting emotional. Easy to remember.
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