Secretary/PA Course

Courtney Associates (Global)
Course summary
2 days
595 GBP excl. VAT
Part time
Birmingham, London
Next available date: 01/11/2021 09:30 - Birmingham
Professional Training

Secretary/PA Course

Secretary/PA Course

The aim of this Secretary/PA training programme is to provide PA’s and Secretaries with a& bespoke training solution which will marry with the needs of your organisation, your job roles& and your development requirements.

The training programme has been created around your job role as a PA or Secretary and has been split into 2 areas – knowledge and practical skills.

During this two-day course you will develop a learning-based action plan that you can take back to your place of work and put into practice as soon as you are back at your desk.

No pre-course work is required for this course.

Outcome / Qualification etc.

The skill and knowledge you will learn will include:

  • Communication Skills
  • Management Skills
  • Planning & Organisation
  • Meetings and Presentations
  • Departmental Improvement Ideas

Training Course Content

During this Secretarial and PA Course you will develop your skills in the following areas:

  • Planning & Organisation
    • Time management skills
    • Using a time management matrix
    • Planning & prioritizing workloads
    • Managing workloads to meet deadlines
    • Eliminating time wasters
    • Setting SMART objectives
    • Motivation skills to use time creatively and productively
  • Management Skills
    • Managing yourself and others
    • Delegating Effectively
    • Performance management
    • Building relationships
    • Managing day to day situations
    • Action plans based around planning, organizing and management skills
  • Communication Skills
    • Verbal communication – overview of telephone, face to face, body language, tone & words
    • Written communication – overview of business writing, composing professional emails, faxes, memos, letters Assertiveness Skills
    • Being assertive and not aggressive in the workplace
    • Saying no assertively
    • Understanding assertiveness Meetings
    • Preparation for meetings
    • Successful minute taking – an overview
    • Preparing and delivering presentations
    • Action plans linked to communication, assertiveness, and meetings
    • Departmental Improvement Ideas

Be Inspired! Watch the Video

Provider: Courtney Associates (Global)

Courtney Associates (Global)

Courtney Associates is a leading Management Development & Training Consultancy that has specialised in providing training solutions to both businesses and individual learners for the past 30 years. We offer a full range of Public Courses that are delivered in...

Read more and show all courses with this provider

Request information - obligation free

Fill out your details to find out more about Secretary/PA Course.

  Contact the provider

  Get more information

  Register your interest

Country *

Contact information for Courtney Associates (Global)

Courtney Associates (Global)

Station House
WA2 7TT Warrington

 Show phone number

Request information

Find out more about this Secretary/PA Course course - simply fill out your details:

Find a course for you!

  Read the course
 summary on this page

 Fill in your details and Request information

 Receive all the info you need

Find more courses here