HOME
 

Recruitment Skills

Customer Care First
Course summary
4 hours
Nationwide
Next available date: Enquire for details - United Kingdom
Corporate Training for Teams

Course description

Recruitment Skills - In-house training across UK

This is an in-house training that can be offered by Customer Service First for groups of participants at client's preferred location across UK.  This highly practical in-house training will help delegates in learning how to hire people with a passion for customer care

This in-house training will enable delegates to:

  • Understand and manage their personal impact upon their interviews
  • Learn how to recognise and select candidates with a passion for Customer Service
  • Outline best practice for arranging and conducting interviews
  • Explore different categories of interview questions and practice creating their own questions using job descriptions
  • Gain skills of probing candidates to get fully rounded answers
  • Recognise the importance of active listening in interviews
  • Learn how to deliver effective and useful feedback to candidates following their interview and the impact this has on their company’s reputation

Download the Customer Care First Brochure here!

Suitability - Who should attend?

This in-house training on Recruitment Skills is designed for Customer Service Representatives and Managers.

Outcome / Qualification etc.

This training will provide delegates with the ability to apply the acquired skills in a customer service environment.

Training Course Content

  • Understand and manage your personal impact upon your interviews
  • Learn how to spot candidates with a passion for Customer Service
  • Define best practice for arranging and holding interviews
  • Explore different categories of interview question and practice creating your own questions using job descriptions
  • Learn how to probe your candidates to get fully rounded answers
  • Understand the importance of active listening in your interviews
  • Learn how to deliver effective and useful feedback to your candidates following their interview and the impact this has on your company’s reputation

Expenses

To know the detailed pricing of this in-house training kindly enquire.

*In-house training is a cost viable option for organisations looking forward to train groups of delegates.

Get Inspired! Watch the Video

About provider

Customer Care First

Customer Care First Training - In-House and Open Customer Service Courses across the UK

Whatever your business, it is vital that your customers receive a consistently high service experience, that they uniquely associate with your business. At Customer Care First, they believe that a company’s service is not just about processes and procedures, it’s...


Read more and show all courses with this provider
U.K. L&D Report: 2018 - Benchmark Your Workplace Learning Strategy

Are you curious about the L&D strategies of some of the U.K.'s top companies?

Find out what they're up to in findcourses.co.uk's first annual U.K. L&D Report!

UK L&D Report

Learn more

 
Find a course for you!

  Read the course
 summary on this page

 Fill in your details and Request information

 Receive all the info you need

 
Find more courses here