Course description
Customer Care: Be Part of Your Customer’s Story
Discover and experience this fantastic fast-moving opportunity for you to experience your customers’ story – what it’s like to be on the receiving end - in order to help your customers in the future.
In this practical and inspirational Diomas Customer Service course, you’ll get lots of hands-on participation; finding out how your customers will benefit from a successful customer journey. Discover what your current situation is, and discover skills that will help to make your business profitable. You’ll gain invaluable skills and make personal commitment plans to implement them straight away.
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Suitability - Who should attend?
Everyone who is involved with the customer service.
Outcome / Qualification etc.
This Diomas Customer Service course is an excellent opportunity for you to gain a thorough understanding of your customer journey experience. Putting you in the position of your customer, you’ll find out the true meaning of customer satisfaction; matching familiar sounds and emotions to better support your customers in the future.
You’ll also find out what being a good manager really entails; in comparison with a good employee. You can expect to find out how to make the most of customer feedback in order to create a truly positive customer experience that will develop your business.
Training Course Content
- Understand your Customers’ Journey and how you fit in their story
- Customer Service - what should it look, sound and feel like and changes through the years
- The characteristics of a Customer
- Different types of a Customer:
- What does 'Be part of your Customer's story' really mean?
- Why do you need to be part of it and how you can do it
- Select your team carefully
- Put the right people to the right positions
- Train your team so they deliver, train your team so they stay
- Have a vision and values
- Share your vision and values
- Managers - how we choose them, how we train them
- Qualities of a manager who is customer focused
- Leading by example
- Internal customers
- Importance of 'Care' in our interactions with our Customers
- Empathy, Emotional intelligence and Customer Care
- Communication skills and different styles of Communication
- Presentation skills
- Sales skills
- FEEDBACK to help you move forward
- Commitment wheel
Expenses
£1250 plus VAT
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About provider
Diomas Learning Solutions
A dynamic and forward-thinking boutique consultancy, we provide executive staffing, bespoke learning solutions and consultancy services to the private and public sectors. The Diomas Group was founded by Stavros Vathistas and Brad Kenworthy, who have over 30 collective years’ experience in the private and public...
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Contact info
Diomas Learning Solutions
Reviews
Average rating 5
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