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Customer Relationships

Diomas Learning Solutions
Course summary
2 days
450 GBP excl. VAT
English
Full time
Professional Training
Next available date: Contact provider for more information - Netherlands, the
Course Dates
Netherlands, the
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Belgium
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United Kingdom
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Course description

Customer Relationships

Discover and experience this fantastic fast-moving opportunity for you to experience the benefits of creating successful and long-lasting customer relationships which will help your organisation and your customers in the future.

In this CPD accredited, practical and inspirational course, you will get lots of hands-on participation; finding out the true value of customer loyalty and how your customers will benefit from a successful customer experience with you. Discover what your current situation is and discover skills that will help you make your business profitable.

This fascinating course gives you a thorough understanding of customer behaviour and in-depth interpretation of customer personality styles in order to create the right strategy and approach to benefit both your customers and your business.

* Due to the coronavirus situation, for the next 2 months, this course is offered online via Zoom or Skype.

Suitability - Who should attend?

Supervisors, Team leaders, Head of departments

Outcome / Qualification etc.

CPD certificate and CPD hours

Training Course Content

This CPD accredited course is an excellent opportunity for you to gain a thorough understanding of your customer experience. Putting you in the position of your customer, you will find out the true meaning of customer relationships; matching familiar sounds and emotions to better support your customers in the future.

You can expect to find out how to make the most of customer feedback and complaints for you to create a relationship based on mutual respect, trust and loyalty. This essential course will give you all of the intelligence you need to create an excellent relationship with every customer that comes into contact with you and your business.

Module 1

  • Understand your Customers’ Journey and explore how you fit into their story
  • Customers – A journey through the years
  • Different communication styles of a Customer – what they mean and how we deal with them

Module 2

  • Loyal customer and how loyalty determines the personality of the relationships? 
  • Be part of your Customer's story' to start building the relationship
  • Have a clear vision and values and understand your customers’ vision and values too.
  • Importance of 'Care' in our interactions with our Customers
  • Emotional intelligence

Module 3

  • Recruit your customer service team wisely
  • Train your team to be ready for your customers
  • Importance of Internal customers – connection with the external customers 
  • New customers vs existing customers
  • I.A.M.M concept
  • Create a brand that reflects your personality

Module 4

  • Communication skills
  • Presentation skills
  • Sales skills

Module 5

  • The right initiatives lead to success – Prioritise to stay effective
  • Work under pressure – how to build and manage different customer relationships at the same time
  • Listen to feedback and complaints to your advantage
  • Commitment wheel

Why choose Diomas Learning Solutions

95% of clients give us an average rate 9.12 out of 10

16 Associate Trainers, courses delivered in 12 different countries in 2019

Founded in 2017

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About provider

Diomas Learning Solutions

A dynamic and forward-thinking boutique consultancy, we provide executive staffing, bespoke learning solutions and consultancy services to the private and public sectors. The Diomas Group was founded by Stavros Vathistas and Brad Kenworthy, who have over 30 collective years’ experience in the private and public...


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Contact info

Diomas Learning Solutions

Surrey

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Reviews

Average rating 5

Based on 3 reviews

Angie K.
(5)
Great Course
Helen D.
(5)
This course changed the way I deal with my clients and realised how beautiful the customer service world is. Thanks you!
Gwen S.
(5)
I attended the course in Munich and it was amazing. Stavros was great and explained even the smallest question we had. I recommend it to everyone who wants to create good and honest relationships with their clients.
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