IT Support Job Academy Programme

e-Careers Ltd
Course summary
Professional Training
6 months
Part time
Professional Training
Course Dates
Online courses
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Online courses
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Course description

IT Support Job Academy Programme

IT Support is a great way to get into this industry, as it builds knowledge, experience, and confidence, creating a solid foundation to a prosperous career. Besides this, having these essential IT skills will open a pathway to many exciting and future-proof roles, outside of IT Support jobs, including Cyber Security, Cloud Architect, Business Intelligence, Developer, DevOps, and Network Administrators.

This IT Support Job Academy Programme comprises a series of certifications, which will help you gain the skills and knowledge required to become an IT Support professional.

These certifications include:

  • CompTIA IT Fundamentals+
  • Microsoft Windows 10 (MD-100) Training
  • Microsoft 365 Fundamentals Training (MS-900)
  • Microsoft 365 Identity and Services Training (MS-100)
  • ITIL 4 Foundation
  • Windows Server Training

Our training focuses on getting you skilled within IT Support, to a high level with key industry knowledge, backed up by your globally recognised certifications. You will also attend your graduation at a prestigious location!

Once you have completed this certification programme, including the practical labs and exams, we will help you prepare for working towards a career in the IT industry, through the second part of our programme – the Job Placement. We will present you, and your newly gained skills to our vast pool of employers who are actively looking to recruit people like you. We will hold your hand along the entire process, and we won’t stop until you are successful.

Suitability - Who should attend?

This programme is ideal for anyone looking to working in IT Support jobs, start a career in IT or Cyber Security, or for those looking to get into the Technology job sector. As IT Support roles are in high demand, this programme provides a great way to move into this industry, helping you build a successful IT career.

As this course starts at a fundamental level, anyone can take this qualification, no matter what background or level of experience you have.

While there are no prerequisites for this programme, we ask that you have a passion for IT, are a quick learner and can think in a structured manner. If this is you, please get in touch with our Course Consultants, who have over 15 years-experience in the industry, who will help get candidates' job ready to meet the requirements of our hungry employers.

Outcome / Qualification etc.

Accreditation:Microsoft - Training and Certification Courses;CompTIA - The Computing Technology Industry Association;AXELOS - Prince2, ITIL Training and Certification

Training Course Content

CompTIA IT Fundamentals+ Certificate - Online

  • Introduction
  • Core Hardware Components
  • Peripherals and Connectors
  • Computing Devices and the Internet of Things
  • Operating Systems
  • Software Applications
  • Software Development
  • Database Fundamentals
  • Networking Concepts and Technologies
  • Security Concepts and Threats
  • Security Best Practices
  • Business Continuity and Computer Support

Microsoft Windows 10 (MD-100) Training - Virtual Classroom

  • Introduction
  • Windows 10 Installation
  • Configuring Users
  • Managing Data
  • Managing the Windows 10 Environment
  • Configuring Security and Devices
  • Configuring Network Connectivity
  • Configuring Recovery

Windows Server Training - Virtual Classroom

  • Deploying and Managing Windows Server
  • Introduction to Active Directory Domain Services
  • Managing Active Directory Domain Services Objects
  • Automating Active Directory Domain Services Administration
  • Implementing IPv4
  • Implementing Dynamic Host Configuration Protocol
  • Implementing DNS
  • Implementing IPv6
  • Implementing Local Storage
  • Implementing File and Print Services
  • Implementing Group Policy
  • Securing Windows Servers Using Group Policy Objects
  • Implementing Server Virtualization with Hyper-V

Microsoft 365 Fundamentals Training (MS-900) - Virtual Classroom

  • Cloud Concepts
  • Core Microsoft 365 Services
  • Security, Compliance, Privacy and Trust in Microsoft 365
  • Microsoft 365 pricing and support

Microsoft 365 Identity and Services Training (MS-100) - Virtual Classroom

  • Introduction
  • Manage domains and plan a Microsoft 365 implementation
  • Setup Microsoft 365 tenancy and subscription
  • Manage Microsoft 365 subscription and tenant health
  • Plan migration of users and data
  • Design identity strategy
  • Plan and manage identity synchronisation by using Azure AD Connect
  • Manage Azure AD Identities and user roles
  • Manage authentication and implement multi-factor authentication
  • Configure application access
  • Implement access for external users of Microsoft 365 workloads
  • Plan for Office 365 workload deployment
  • Plan Office 365 applications deployment

ITIL 4 Foundation – Virtual Classroom

  • How ITIL builds upon and support Lean, Agile, DevOps, and other project and process management practices
  • The seven guiding principles of ITIL 4
  • ITIL service value system
  • The four dimensions of service management
  • The ITIL practices; understanding the purpose and key terms of all 15, with an in-depth understanding of seven


Please contact the institute for more information regarding tuition fees for this program.

Continuing Studies

The IT industry typically offers higher than average salaries, while also offering a magnitude of career progression opportunities.

Candidates from this programme typically progress into the following job roles:

  • First Line Desktop Support
  • Second Line Desktop Support
  • Incident Handler
  • Network Support
  • Cloud Administrator

About provider

e-Careers Ltd

e-Careers is an award-winning EdTech organisation responsible for providing industry recognised training courses and up-skilling solutions to individuals and organisations. Innovation is at the heart of everything we do, which ensures our training solutions are engaging, effective, accessible and affordable....

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e-Careers Ltd

Unit 6, Waterside Drive
SL3 6EZ Langley Berkshire

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