Problem Solving on Tour

EastguidesWest BV

Course summary

Professional Training

2 hours

50 EUR excl. VAT

Full time

EastguidesWest BV

Online courses

5.0 (1 Reviews)

Course Dates

Online courses

50 EUR

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Course description

Problem Solving on Tour

If you have travel and people, there will be problems! From lost bags to bus breakdowns, this tourism course will show you how to solve these issues.

Have you ever had guests complain on tour? Or had that sinking feeling when your tour starts to go wrong? Have you ever felt that guests are acting unreasonably over an issue that is out of your control on tour?

EastguidesWest has too! We've experienced many many problems in tourism...and developed fool-proof techniques to prevent problems before they've even happened. It's much better to learn from our mistakes than from your own!

This EastguidesWest course will cover all this and more, so you can deal with and help your tour guests with confidence. Become visible on our jobs recruitment platform by taking this tourism course training.

Customised onsite solutions are available. Contact EastguidesWest to arrange tailored onsite tourism training for your team.

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Training Course Content

Give guests a better experience by using professional problem solving techniques in this course. You will learn in this course:

How to take action before an issue becomes a problem
How to avoid problems by looking at ‘painpoints‘
How to think on your feet to solve problems
How to Turn a Negative into a Positive
How listening is often the solution
How to Manage Problems that can’t be solved
And much more..

Why choose EastguidesWest BV

250+ skilled graduates worldwide

A community of over 700 tour operators and guides

Live Training and Workshops in 8 countries

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About provider

EastguidesWest BV

EastguidesWest has trained tour guides and tour operators all over the world, and has become an accredited leader in the tourism training space. Through our eCourses, blended learning, and ILM-approved onsite training, we have raised international guiding standards and created...