Business Letter Writing Course

Emphasis Training Limited
Course summary
1 day
Full time
Corporate Training for Teams
Next available date: Enquire about booking live virtual training for your team - Online courses
Course Dates
Online courses
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United Kingdom
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Course description

Business Letter Writing In-house Course – in-house course for teams and companies

Despite the rise and ubiquity of email, letters are still a vital communication channel for organisations today.

There are many types of business letters, from short acknowledgements to applications for finance and from complaints responses to outlining critical technical information. And this in-house course covers best practice in writing letters that achieve their aims and maintain great relationships with their recipients – whether they are stakeholders, customers, clients, constituents or patients.

The course will also be tailored to the team's or organisation's key types of letter and will provide practical techniques for improving readability, choosing the best tone of voice and structuring for clarity. 

We’ll take examples of your business letters and use them to tailor the content, ensuring that all the materials are relevant and delegates can see how to apply the techniques they learn.

This course also includes a pre-course assessment of participants' writing samples to identify strengths and weaknesses. This allows each participant to understand how they can apply the techniques to make rapid improvements in everything they write.  

Suitability - Who should attend?

The techniques we teach on this course will benefit anyone who has to write business letters. The trainer will pitch the course according to the writing level and confidence of the participants. The course is highly customisable and delegates of all writing capacities are welcome.

Outcome / Qualification etc.

Upon completing this course, delegates will know how to:

  • identify the reader and directly address their needs
  • keep the reader’s interest
  • write convincingly and persuasively
  • explain technical subjects to non-technical readers
  • remove jargon and buzzwords
  • construct crystal-clear sentences
  • select the right words and expressions
  • choose the correct tone and voice
  • write formally and informally
  • use compelling beginnings and endings
  • use appropriate presentation, format and layout for any letter
  • be confident in their grammar and punctuation
  • apply their letter-writing skills to emails
  • use the correct etiquette in both letters and emails.

Training Course Content

The content of this course is tailored to the specific needs and style of each team or company. Typical course content may include these modules: 

  • Producing reader-centred letters
  • Structuring letters effectively 
  • Planning long responses
  • Making your writing flow
  • Writing with empathy
  • Maximum readability – choosing words that make a difference
  • Using punctuation logically and helpfully.

Why choose Emphasis Training Limited

Running tailored training and consultancy since 1998

More than 60,000 delegates from 6,000 organisations worldwide

Delegates rate our training 9/10, with an average NPS rating of 64


Emphasis Training in-house training programmes provide teams and companies with training solutions that are both customisable and cost-effective. Depending on the number of participants and specific requirements, course fees will vary.

Included in course fees:

  • Individual pre-course analysis of a writing sample
  • Post-course writing support

*This training programme is suitable for groups of 4 or more delegates. 

About provider

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Emphasis Training – business-writing training and consultancy trusted by over 6,000 organisations and 60,000 delegates worldwide.

With over 20 years of experience delivering business-writing and communication-skills training, Emphasis has built an unrivalled reputation, reaching over 60,000 satisfied delegates across the globe. Today, everyone from individuals to entire companies can learn effective business writing and communication skills...

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Emphasis Training Limited

Emphasis, 1 Amber House
St John's Road
BN3 2EZ Hove East Sussex

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