This course is at the moment available as a live virtual class split into 3 x 4.5 hour sessions on 17-19 May 2022 starting at 10 a.m. GMT.
In a world where technology is rapidly evolving customers now expect a personalized service, anytime, anyplace, anywhere. In the world of retail banking where branches and face to face contact has been the norm for years the impact is huge. The future of expensive branch networks are now under severe scrutiny as technology is enabling customers to deal conveniently with their bank “at a distance”.
How should banks adapt? Banks have enjoyed long term relationships with customers for years frequently reinforced by face to face contact. Mobile, in particular, is changing the balance of channel use and customer preference. However technology advancements are not unique to banking they exist across all industries, across all continents and across all age groups and all social strata. What, if anything, can banks learn from other industries that will assist their future performance?
How do banks develop revenue streams from these new channels? How do they balance the demands of different customer groups? What is the role of digital banking in customer acquisition, growth and retention?
The world is seeing unparalleled increases in computing power, storage capacity and bandwidth. This revolution enables customers to change where they access information, who they trust to supply it, what they do with it and how they interact.
This technological “tide of change” is taking place alongside Institutional Change, Demographic Change, Environmental Change as well as Social Change – banks are not immune to any of these major issues impacting their customers.
Learning how to compete successfully in this exciting and dynamic environment is essential – this program will help attendees develop a successful path to revenue growth, experience delivery and digital excellence.
You may be also interested in our International Payments course - Virtual: 3 x 4.5 hrs sessions on 14-16 Mar 2022 at 10 a.m. GMT.
The course will be delivered over 3 x 4.5 hour sessions.
5% discount for 2 and 10% for 3 people. There is no VAT if you are based outside of the EU.
Eureka Financial is a provider of banking, finance, regulatory, risk and wealth management training courses. We also offer some business management and soft skills training programmes. Based in London, UK, we organise public courses in London as well as tailored in-house...
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