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Banking Operations: Achieving Back Office Excellence

Euromoney Learning
Course summary
5 days
4,995 GBP excl. VAT
London
Next available date: Request information for start dates and locations - London
Open / Scheduled

Course description

Banking Operations: Achieving Back Office Excellence

A prerequisite for a profitable, controlled and successful financial services business is a strong, stable and efficient operations function (‘back office’). Despite huge investments in computerisation over the last few decades in an attempt to achieve the highest level of automation or straight through processing (STP), experienced operations personnel are still required to deal with transactions which, for whatever reason, fall out of the automated process and require human intervention.

Over recent years, and certainly leading up to the financial crisis of 2008, the operations function in many financial services firms was degraded at a time when there was significant growth in activity both in terms of business volume and complexity. This was partly a result of the mistaken belief that the investment in computer systems would make the operations function more or less redundant.

This course is intended to explain the relevance, importance and responsibility of the operations function in today’s international financial services industry whether in banks, broker/dealers, funds management, global custody etc. It will provide a comprehensive and generic understanding of the operational aspects of the financial markets and give participants the tools to identify the optimum approach to operations management and to achieving operational excellence. It covers the capital markets products and how, where and why they are traded and explains the different trading and investment strategies and how they are supported operationally. The course explains the market participants, how they interact and how they are structured so that attendees will have a sound knowledge of the ‘front to back’ processes.

The concept of straight through processing (STP) is analysed through the life cycle of various transaction types and the course explains what can go wrong and the operations controls required to ensure efficient transaction processing. The program will include an analysis of the inherent risks in the financial markets with particular focus on operational risk and how it may be identified and obviated.

The course will examine and compare the processes of outsourcing and offshoring and discuss the benefits and disadvantages of both and how an optimum result can be achieved.

Finally, the argument for the investment in a strong operational function will be made and that operations is not ‘just another cost’, but an important factor in the profitability and creditability of any financial services institution.

Suitability - Who should attend?

  • Operations personnel from investment banks, broker/dealers, prime brokers, fund managers, pension funds global custodians etc. 
  • Middle Office and Risk Managers 
  • Product Controllers 
  • Internal and External Auditors 
  • IT developers (focused on operations) 
  • Business Analysts and Consultants 
  • Compliance staff 
  • Regulators 
  • Graduate and Management Trainees 

Training Course Content

  • The role and importance of operations in the typical front, middle and back office structure
  • The roles and responsibilities in the back office
  • Internal and external relationship management and communication
  • The ‘Chinese Wall’ and segregation of duties and reporting lines
  • Operations as part of wider corporate governance
  • Operations, regulators and the impact of regulations
  • Operational resources and how they should be managed
  • Staff management and motivation
  • The concept of STP and why it can break down
  • Maintaining static data
  • What are ‘fails’ and fails management
  • Counterparty fails
  • How various trading/investment strategies can impact operations 
  • An overview of the capital markets and products
  • The life cycle of transactions and how market participants interact
  • Operating in a multiple market, multiple product environment
  • Managing limits
  • Cash and collateral management
  • Operating in emerging markets
  • The back office as a revenue generator
  • Pre-emptive strategies to reduce risk, errors and costs
  • The end to end control process and the vital importance of reconciliation
  • How operational risk can be identified and measured with key risk indicators (KRIs) 
  • Measuring performance (KPIs)
  • Operations and the avoidance of money laundering
  • Cause and effect analysis
  • Issue escalation
  • Management information systems and their use
  • The development and relevance of the ‘procedures manual’
  • Identifying and allocating operations and transactions cost
  • The ‘top’ versus ‘bottom’ line P&L
  • Operations and new business development
  • Operations role in project management and new systems implementation and managing ‘business as usual’ (BAU)
  • The benefits and disadvantages of outsourcing and offshoring
  • The request for proposal process (RFP) for ancillary services
  • Operations and business continuity planning (BCP)
  • Audit (internal and external)

Expenses

The cost of this course is £4995 +VAT in London.

In-House training

Do you have five or more people interested in attending this course? Do you want to tailor it to meet your company’s exact requirements? If you’d like to do either of these, we can bring this course to your company’s office. You could even save up to 50% on the cost of sending delegates to a public course.

About provider

Euromoney Learning Solutions

Euromoney Learning

We develop bespoke learning experiences with the perfect blend of technologies and techniques to help you succeed. An organisation’s ability to continuously learn and evolve rapidly is the ultimate competitive advantage. To achieve your strategic goals, it is essential to...


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Contact info

Euromoney Learning

8 Bouverie Street,
EC4Y 8AX, London

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https://www.euromoney.com/learning

Reviews

Siti, Brunei Investment Agency
(5)
Worth the money. Location and food are great.
Dean, Ministry of Finance and The Public Service
(5)
The course content was very relevant and the presenter was knowledgeable and engaging. The venue was great, as was the facilitator. I would definitely recommend Euromoney Learning.
Siti, Brunei Investment Agency
(5)
Excellent delivery from Richard and and perfect and friendly service from Mitchell.
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