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Unified communications troubleshooter - Level 4 - Apprenticeship Framework

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Course summary
24 months
England
Next available date: Enquire for details - England

Apprenticeship Description

Unified communications troubleshooter - Level 4 - Apprenticeship Framework

The primary responsibility of a Unified Communications Trouble Shooter is to provide customers (internal or external) with a specialist technical service to set them up on unified communications systems and to resolve problems when they arise. This service can be delivered face-to-face, on the ‘phone or online. They are required to install equipment and software and handle incidents and requests for help, including providing fault diagnostic across a broad range of unified communications technologies in accordance with business service level agreements.

The primary responsibility of a Unified Communications Trouble Shooter is to provide customers (internal or external) with a specialist technical service to set them up on unified communications systems and to resolve problems when they arise. This service can be delivered face-to-face, on the ‘phone or online. They are required to install equipment and software and handle incidents and requests for help, including providing fault diagnostic across a broad range of unified communications technologies in accordance with business service level agreements.

Suitability - Who should attend?

You will learn:

  • how to configure, maintain and install data solutions and network services
  • working with service and client architecture, features and troubleshooting tools
  • configuring and maintaining domain services, networks, servers and client software
  • troubleshooting hardware and software failures

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Please only fill out this form if you are a UK employer looking to find training for your apprentice/s. This training is not for individuals looking to achieve this qualification.

Request information

Please only fill out this form if you are a UK employer looking to find training for your apprentice/s. This training is not for individuals looking to achieve this qualification.

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