Administration and Office Management Professional

Fine Falcon Solutions
Course summary
5 days
2,950 USD
Open / Scheduled
Next available date: Contact Us - Dubai
Course Dates
Abu Dhabi
Contact Us  (English)
Contact Us  (English)
2,950 USD
Contact Us  (English)

Course description

The "administration and office management professional" training program is an extensive course, aimed at upskilling office administrators, be it related to the core areas of role awareness, communication or presentation skills. The attendants will also learn unique techniques for time and stress management. This training program has been planned out keeping in mind both the traditional and up to the minute trends and requirements of the given field. This makes the course an ideal learning opportunity for all of its participants. Please make a note that a custom proposal can also be acquired, if you have different training requirements for your team.

Course Outline

The Role of the Office Manager/Administrator
  • Perception versus Reality
  • Be a "Star" at Work
  • Competencies for Success
  • Recognizing your role
Effective Communication Skills
  • Improving Credibility and Attaining Recognition
  • Significance of a Positive Attitude
  • Vital Benefits of Assertiveness
  • Selling your Ideas to Coworkers, Subordinates, Management and Clients
  • Tips on preparing a Dynamic Professional Presentation
Written Communication
  • Professional Business Writing Style
  • Methodology and Layout
  • Achieving your Objective with the Audience
  • Audience's Expectations
Serving the Internal and External Customer
  • Identifying the Needs of Internal and External Customers
  • Complaint Handling
  • Unplugging Services Barriers
  • Providing Outstanding Service
Stress Management Techniques
  • Creating a Comprehensive Stress Management Plan
  • Symptoms and Causes
  • Identifying personal Stressors
Managing Time
  • Identifying and Eradicating Time-Wasters
  • Setting Goals and Priorities
  • Using Techniques to Control and Improve Effectiveness
  • Planning and Managing Time for Self and Others
  • Preparing Time Logs and Learning from Them
Organizing Meetings
  • Elements of an Effective Meeting
  • Preparing the Agenda
  • Recording Minutes of Meetings, generally known as MOM
Proper Usage of Telephone
  • Professional Telephone Behavior
  • Rules for Good Listening
  • Handling Difficult Callers
  • Classifying Common Phone Problems and Finding Solutions

Who is it for?

This program is ideal for executive secretaries, Administrators, assistants, existing or prospective office managers/senior administrators, junior-level employees and supervisors.

Learning Objectives

As this useful course will be completed, the participants will have to ability to:
  • Describe and understand the role of the office manager/administrator
  • Put in place communication-relevant tactics essential for carrying out responsibilities in an effective manner
  • Jot down the main reasons of stress and apply the techniques essential to control them
  • Organize meetings efficiently
  • Develop a service attitude and mindset aimed at the internal and external customer
  • Apply time management techniques compulsory for optimum office output
  • Take telephone calls in the most proper and professional manner

About provider

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Fine Falcon Solutions

Fine Falcon Solutions is a consulting firm that works on a global level to provide leading businesses development solutions to move forward and succeed in their respective professional fields. Fine Falcon focuses on providing such courses that bring the best...

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Contact info

Fine Falcon Solutions

Office No. 804
B2B Tower

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