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Customer Relationship Management

Fine Falcon Solutions
Course summary
5 days
2,950 USD
English
Open / Scheduled
Next available date: Contact Us - Riyadh
Course Dates
Abu Dhabi
Contact Us  (English)
Dubai
Contact Us  (English)
2,950 USD
Islamabad
Contact Us  (English)

Course description


The "Customer Relationship Management" program equips the participants with the understanding and application of the CRM, also known as Customer Relationship Management. It will be done from a global and region-specific standpoint. The program offers useful insights that will help the attendants utilize various CRM mechanisms. The participants will learn how to use the most useful mechanisms in order to improve the customer relationship within their organizations. The plan is designed keeping the latest industry trends and best practices in mind and will cater to every need in the best manner possible.

Course Outline


Definitions
  • What is Customer Relationship Management, or CRM
  • Why CRM for Companies
  • Customer Loyalty and Enhancing Customer Experience
  • Customer Relationship Management and Business Intelligence
  • Customer Relationship Management Mistakes
  • Why Customer Relationship Management is Difficult?
  • Where Does Customer Relationship Management Fit?
Customer Relationship Management in Marketing
  • Customer and Business Value
  • Customer Relationship Management Training for Marketers
  • Customer Retention
  • Relationship and One-to-One Marketing
  • Cross Selling and Up-Selling
  • Customer Profitability and Value Modelling
CRM and Customer Service
  • Customer Satisfaction Evaluation
  • Customer Service Checklist for Business Success
  • Call Centre and Customer Care
  • Various Customer Service Training and Techniques Learning
Sales Force Automation
  • Business Training for Salesforce
  • Activity, Contact and Lead Management
  • Knowledge Management
Planning CRM Programs
  • Forming up a Customer Relationship Management Plan
  • CRM Business Strategy
  • How to Cost-Justify with Customer Relationship Management
  • Selecting Customer Relationship Management Tools and Suppliers
  • CRM Software/Program
CRM Project Management
  • CRM Obstructions and Saboteurs
  • Looking in to the Future
  • Implementation Checklist
  • Social Customer Relationship Management
  • Customer Loyalty and CRM Training Module
  • The Latest Marketing and PR Rules

Who is it for?


This course is designed specifically for those who are involved in the early phases of contracting. They will be able to review and grasp a complete understanding of the tendering process along with various approaches to tender evaluation.

Learning Objectives


As this training program will complete, you will be able to:
  • Learn why CRM is so important for businesses, especially for getting the attention required, retaining and growing loyal clients
  • Figure out why CRM systems are utilized
  • Find out the best practices while utilizing Customer Relationship Management strategies.
  • Know how to apply Customer Relationship Management for making better sales, planning better marketing campaigns, provide nicer customer service and so on
  • Utilize social Customer Relationship Management in order to build up collaboration between sales people for increasing their efficiency

About provider

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Fine Falcon Solutions

Fine Falcon Solutions is a consulting firm that works on a global level to provide leading businesses development solutions to move forward and succeed in their respective professional fields. Fine Falcon focuses on providing such courses that bring the best...


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Contact info

Fine Falcon Solutions

Office No. 804
B2B Tower
Dubai

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finefalcon.com


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