The Executive Assistant Training Program

Fine Falcon Solutions
Course summary
10 days
4,575 USD
Open / Scheduled
Next available date: Contact Us - Dubai
Course Dates
Abu Dhabi
Contact Us  (English)
Contact Us  (English)
4,575 USD
Contact Us  (English)

Course description

This "executive assistant" training program will give you a challenge to get out of your comfort zone and explore the hidden potential which is waiting to be discovered. This course is specifically outlined to benefit executive secretarial profiles and senior administrators and each of the session is targeted towards learning how to achieve new levels of administrative perfection. The plan is designed keeping the latest industry trends and best practices in mind and will cater to every need in the best manner possible.

Course Outline

Progressive Role of the Executive Assistant/PA

  • Creating and Enhancing the PA Role
  • Expanding Yourself: Going Above and Beyond Expectations
  • Widening the Managerial Aspects of the PA Role
  • Competencies of the Modern PA
  • Effective Management of Work Flow

Relationship Optimization with your Manager

  • Establishing Common Aims/Urgencies
  • Understanding and Synching Expectations
  • Developing and Nurturing the Relationship
  • Increasing your Value Relative to the Manager
  • Partnering with your Manager

Effective Interpersonal Communication

  • Building Outstanding Relationships with Co workers
  • Dealing with Tricky Personalities
  • Developing Self-Confidence and Assertiveness
  • Presenting personal Ideas and Influencing Others in a Positive Manner
  • Negotiating Win-Win Outcomes
  • Attitudes, Perceptions and Beliefs

Professional Business Writing

  • Critical Essentials for Recommended Writing
  • Email Etiquette
  • Professional E-mail Writing Techniques

Stress Control

  • What is Stress?
  • Symptoms of Stress, and what happens during a person is under stress?
  • Identifying Actual Reasons of Stress
  • Action-Planning to Keep Stress Under Control
  • Time-Management

Setting Up Professional Meetings

  • Meeting Planning
  • Agenda Prep
  • Minutes (MOMs) Recording Techniques
  • Improving the Effectiveness of Meetings
  • Post Meeting Actionable

Managing Visitors and Improving Customer Service

  • Approaches to Screening of Visitors
  • Catering to Internal and External Customers
  • Resolving Complaints in a Professional Manner
  • Making a Department Customer-Centric

Who is it for?

The program is designed especially for executives and personal secretaries, senior administrators, senior clerks, personal assistants, and others with the potential to become office managers.

Learning Objectives

Here's a glance at the skills you will be holding once this course is completed:
  • Practice innovative administration techniques to efficiently run the office
  • Develop an excellent relationship with the manager and enhance productivity
  • Obtain contemporary concepts and tactics connected to the job in order to carry out responsibilities with a high level of competence
  • Make use of professional business-writing methods in electronic mails
  • Jot down the main grounds of stress and formulate an action plan to minimize it
  • Prepare and organize professional meetings, record agenda and take minutes accurately
  • Demonstrate professional skills in communicating with the internal/external public in a professional yet credible manner

About provider

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Fine Falcon Solutions

Fine Falcon Solutions is a consulting firm that works on a global level to provide leading businesses development solutions to move forward and succeed in their respective professional fields. Fine Falcon focuses on providing such courses that bring the best...

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Contact info

Fine Falcon Solutions

Office No. 804
B2B Tower

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