Customer Service Excellence

Focus on Training
Course summary
Next available date: - United Kingdom
Professional Training

Course description

This one-day workshop focuses on the latest thinking on how to deliver a differentiated customer experience via email and on the telephone. Being aware of the do’s and don’ts makes a difference in developing long-term customer loyalty.

The workshop will provide you with a unique collection of prompt cards offering 'top tips' and will equip you with the skills to manage your customer service interaction in the most up-to-date and effective way.

Target Audience:

Suitable for anyone working in a customer service capacity that wishes to focus on their emails and use of social media.

About provider

Focus on Training: Best Practice Skills from the Specialists

Focus on Training is a professional training company specialising in offering accredited Project Management and IT programmes. With over 10,000 courses offered in over 100 locations throughout the United Kingdom, Focus is a premier training provider. All programmes can be booked online...

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Contact info

Focus on Training

Olympus House, Werrington Centre
PE4 6NA Peterborough

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