HOME
 

Customer Service Excellence

Focus on Training
Course summary
Nationwide
Next available date: - United Kingdom
Professional Training

Course description

This one-day workshop focuses on the latest thinking on how to deliver a differentiated customer experience via email and on the telephone. Being aware of the do’s and don’ts makes a difference in developing long-term customer loyalty.

The workshop will provide you with a unique collection of prompt cards offering 'top tips' and will equip you with the skills to manage your customer service interaction in the most up-to-date and effective way.

Target Audience:

Suitable for anyone working in a customer service capacity that wishes to focus on their emails and use of social media.

About provider

Focus on Training: Best Practice Skills from the Specialists

Focus on Training is a professional training company specialising in offering accredited Project Management and IT programmes. With over 10,000 courses offered in over 100 locations throughout the United Kingdom, Focus is a premier training provider. All programmes can be booked online...


Read more and show all courses with this provider

Contact info

Focus on Training

Olympus House, Werrington Centre
PE4 6NA Peterborough

 Show phone number
www.focus-on-training.co.uk


Find a course for you!

  Read the course
 summary on this page

 Fill in your details and Request information

 Receive all the info you need

Find more courses here