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Handling Difficult People and Situations

Focus on Training
Course summary
590 GBP
Open / Scheduled
Next available date: 22/04/2020 - Greater London
Course Dates
Greater London
22/04/2020  
590 GBP
04/05/2020  
590 GBP
15/06/2020  
590 GBP
20/07/2020  
590 GBP
17/08/2020  
590 GBP
09/09/2020  
590 GBP

Course description

This one-day course provides you with an extremely insightful and practical guide on how to manage yourself and the difficult people and situations that you encounter in your workplace. It will provide you with tips and techniques to enable you to develop the confidence to be proactive and not reactive when challenged by people and circumstances.

You will learn how to understand other people’s behaviour and how to respond appropriately. You will gain practical guidance to apply to your own situations and you will leave the course with a set of handy reference cards to remind you of key skills and techniques learned during the course in your day-to-day activities.

Target Audience:

If you are looking to develop a more confident approach when dealing with difficult situations, this course will give you the tools and techniques you need. If you are a project manager you may like to go on our Influencing Project Stakeholders course.

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About provider

Focus on Training

Focus on Training: Best Practice Skills from the Specialists

Focus on Training is a professional training company specialising in offering accredited Project Management and IT programmes. With over 10,000 courses offered in over 100 locations throughout the United Kingdom, Focus is a premier training provider. All programmes can be booked online...


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Contact info

Focus on Training

Olympus House, Werrington Centre
PE4 6NA Peterborough

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