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ITIL 4 Specialist - Create, Deliver & Support

Focus on Training
Course summary
1,078 - 1,465 GBP
Open / Scheduled
Next available date: 20/04/2020 - City of London
Course Dates
City of London
20/04/2020  
1,124 GBP
27/05/2020  
1,215 GBP
Manchester
20/04/2020  
1,078 GBP
08/06/2020  
1,235 GBP
Distance
04/05/2020  
1,465 GBP
20/05/2020  
1,235 GBP

Course description

For an organization to effectively create, deliver and support its products and services it is essential to understand value and how value is created across each and every activity performed across the Service Value Chain. This 3-day course will describe how value streams can be built and managed in a holistic way and how continual iterations and feedback loops can be included. It explores areas such as development, testing, knowledge, customer and employee feedback, new technologies, sourcing, and ways of managing work. This course will focus on those activities in the areas of Obtain/Build, Design & Transition and Deliver & Support.

The target audience for this qualification is:

  • individuals continuing their journey in service management
  • ITSM managers and aspiring ITSM managers
  • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
  • existing ITIL qualification holders wishing to develop their knowledge.

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About provider

Focus on Training

Focus on Training: Best Practice Skills from the Specialists

Focus on Training is a professional training company specialising in offering accredited Project Management and IT programmes. With over 10,000 courses offered in over 100 locations throughout the United Kingdom, Focus is a premier training provider. All programmes can be booked online...


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Focus on Training

Olympus House, Werrington Centre
PE4 6NA Peterborough

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