ITIL 4 Specialist - Drive Stakeholder Value

Focus on Training
Course summary
Next available date: - United Kingdom
Professional Training

Course description

To drive stakeholder value, all stakeholders must contribute to the co-creation of service value. The Drive Stakeholder Value 3-day course aims to guide stakeholders, whether they are customers or service providers, through the principles and practices of co-creating value through services. It will discuss the main steps of a customer journey, providing guidance on how to co-create the most valuable journey. The course therefore focuses on activities related to accepting Demand, Engaging with Stakeholders and realizing Value.

The target audience for this qualification is:

  • individuals continuing their journey in service management
  • ITSM managers and aspiring ITSM managers
  • ITSM practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers
  • existing ITIL qualification holders wishing to develop their knowledge

About provider

Focus on Training: Best Practice Skills from the Specialists

Focus on Training is a professional training company specialising in offering accredited Project Management and IT programmes. With over 10,000 courses offered in over 100 locations throughout the United Kingdom, Focus is a premier training provider. All programmes can be booked online...

Read more and show all courses with this provider

Contact info

Focus on Training

Olympus House, Werrington Centre
PE4 6NA Peterborough

 Show phone number

Find a course for you!

  Read the course
 summary on this page

 Fill in your details and Request information

 Receive all the info you need

Find more courses here