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ITIL 4 Specialist - Drive Stakeholder Value

Focus on Training
Course summary
1,165 - 1,345 GBP
Open / Scheduled
Next available date: 04/05/2020 - City of London
Course Dates
City of London
04/05/2020  
1,215 GBP
05/05/2020  
1,235 GBP
Distance
05/05/2020  
1,235 GBP
01/06/2020  
1,345 GBP
Manchester
22/06/2020  
1,165 GBP
21/09/2020  
1,165 GBP

Course description

To drive stakeholder value, all stakeholders must contribute to the co-creation of service value. The Drive Stakeholder Value 3-day course aims to guide stakeholders, whether they are customers or service providers, through the principles and practices of co-creating value through services. It will discuss the main steps of a customer journey, providing guidance on how to co-create the most valuable journey. The course therefore focuses on activities related to accepting Demand, Engaging with Stakeholders and realizing Value.

The target audience for this qualification is:

  • individuals continuing their journey in service management
  • ITSM managers and aspiring ITSM managers
  • ITSM practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers
  • existing ITIL qualification holders wishing to develop their knowledge

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About provider

Focus on Training

Focus on Training: Best Practice Skills from the Specialists

Focus on Training is a professional training company specialising in offering accredited Project Management and IT programmes. With over 10,000 courses offered in over 100 locations throughout the United Kingdom, Focus is a premier training provider. All programmes can be booked online...


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Focus on Training

Olympus House, Werrington Centre
PE4 6NA Peterborough

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