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ITIL Inter -Operational Support and Analysis

Focus on Training
Course summary
1,199 - 1,787 GBP
Professional Training
Next available date: 10/08/2020 - Online courses
Course Dates
Online courses
10/08/2020  
1,199 GBP
19/10/2020  
1,787 GBP
Wokingham
19/10/2020  
1,787 GBP
City of London
26/10/2020  
1,199 GBP
25/01/2021  
1,787 GBP

Course description

The ITIL Operational Support & Analysis (OSA) course is one of the four modules that make up the ITIL Intermediate "capability stream".

Successful completion of the course and exam provides delegates with a Certificate in its own right and 4 ITIL credits towards the ITIL Expert qualification.

The OSA certificate is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle.

The Operational Support & Analysis course provides in-depth practical advice and guidance on process structure, roles, functions and activities that will enable role focused capability and competency in relation to:

- Event management
- Incident management
- Request fulfilment
- Problem management
- Access management
- The service desk

The main focus of the course is covered by the Service Operation volume of the IT Infrastructure Library.

The course is comprised of lecture sessions, facilitated assignments and exercises and a practice examination.

Target Audience

The program is targeted at IT Professionals, Business Managers and Business Process Owners.

It is particularly suited to operational staff involved in Incident Management, Problem Management, and Service Desk who wish to enhance their role-based capabilities.

 

Bundle Offer   ITIL Expert Bundles from £1,995 - More Details

 

About provider

Focus on Training

Focus on Training: Best Practice Skills from the Specialists

Focus on Training is a professional training company specialising in offering accredited Project Management and IT programmes. With over 10,000 courses offered in over 100 locations throughout the United Kingdom, Focus is a premier training provider. All programmes can be booked online...


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Focus on Training

Olympus House, Werrington Centre
PE4 6NA Peterborough

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www.focus-on-training.co.uk


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