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ITIL(R) 4 Foundation Certificate in IT Service Management

Focus on Training
Course summary
2 hours
1,288 EUR, 549 - 899 GBP excl. VAT
English
Open / Scheduled
Next available date: 24/09/2019 - Drachten
Course Dates
Drachten
24/09/2019   (English)
1,288 EUR
02/12/2019   (English)
1,288 EUR
Zwolle
24/09/2019   (English)
1,288 EUR
Glasgow
25/09/2019   (English)
659 GBP
23/10/2019   (English)
659 GBP

Course description

ITIL(R) 4 Foundation Certificate in IT Service Management

The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation. It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.

ITIL 4 Foundation introduces participants to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.

The course is comprised of interactive learning sessions, exercises which reinforce the knowledge gained and practice exam questions. In preparation for taking the certificate exam on the final day, participants will need to plan to spend 90-120 minutes each evening on revision and example examination questions.

Suitability - Who should attend?

Target Audience

This course is aimed at all levels of IT professionals, customers, and users involved in the provision or receipt of IT Services in any organisation.

Pre-Requisites

Course Materials

Please ensure you bring a device such as a mobile phone, tablet or laptop to be able to access your course material on, as you will need this for use in the evenings to help with knowledge retention and exam preparation.

Training Course Content

Course Content

At the end of this three-day course, attendees will have an understanding of the following:

  • Key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps, and other practices, and how these enable business value to be co-created
  • The seven guiding principles of ITIL 4
  • ITIL service value system
  • The four dimensions of service management
  • The ITIL practices, with a focus on 18 of these, of which 7 will be covered in detail

About provider

Focus on Training

Focus on Training: Best Practice Skills from the Specialists

Focus on Training is a professional training company specialising in offering accredited Project Management and IT programmes. With over 10,000 courses offered in over 100 locations throughout the United Kingdom, Focus is a premier training provider. All programmes can be booked online...


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Contact info

Focus on Training

Olympus House, Werrington Centre
PE4 6NA Peterborough

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www.focus-on-training.co.uk


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