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Managing Anger and Aggressive Behaviour at Work

Focus on Training
Course summary
Nationwide
Next available date: - United Kingdom
Professional Training

Course description

This course provides practical guidance for individuals who wish to improve the way they deal with their own or others anger and aggressive behaviour at work. It includes advice on mediating between other people (e.g. two or more people behaving aggressively towards one another in your team). The course focuses on the causes of aggression and the effects on you and the people around you including how to identify and manage early warning signs and the key triggers of anger in order to manage hostility effectively.

You will be given the necessary tools to channel and control your own and others anger when communicating with other people. In turn, you will gain an understanding of how to manage emotionally demanding situations through practical tasks, using discussion of any real issues you wish in small groups as well as having one to one time with your facilitator. You will leave the course with a set of handy reference cards to remind you of key skills and techniques learnt during the course which you can use in your day-to-day activities.


Is it right for me?

If you want to improve your overall effectiveness in resolving interpersonal issues including mediation this course will give you the guidance you need. If you are looking for conflict management please see Handling Difficult People and Situations or Conflict Resolution.

About provider

Focus on Training

Focus on Training: Best Practice Skills from the Specialists

Focus on Training is a professional training company specialising in offering accredited Project Management and IT programmes. With over 10,000 courses offered in over 100 locations throughout the United Kingdom, Focus is a premier training provider. All programmes can be booked online...


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Focus on Training

Olympus House, Werrington Centre
PE4 6NA Peterborough

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www.focus-on-training.co.uk


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