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Mastering IT Support Delivery L3: Operational Manager

Focus on Training
Course summary
1,279 - 1,289 GBP
Professional Training
Next available date: 18/08/2020 - Online courses
Course Dates
Online courses
18/08/2020  
1,289 GBP
Manchester
15/09/2020  
1,279 GBP
City of London
06/10/2020  
1,289 GBP
01/12/2020  
1,289 GBP

Course description

This 3-day training course provides skills and practices in the operational management of an IT support workgroup; thus is for any manager in charge of a group involved in the chain of receipt and resolution of user or systems support enquiries. It impacts the heads of all technical workgroups in Production ICT either in an ITSM or ECSM context. That includes Service Desk, Helpdesk, Desktop Support, Communications, Network and Infrastructure, Business Applications, Operations and DevOps, and may also include Development, where they are used in a support context.

Target Audience

Heads of all and any IT technical workgroup where IT support resolutions are part of the typical workload, especially where that work comprises interaction with end users and corporate authorities, including but not limited to Service Desk, Development, Desktop support, Network or Communications specialists, applications support specialists.

About provider

Focus on Training

Focus on Training: Best Practice Skills from the Specialists

Focus on Training is a professional training company specialising in offering accredited Project Management and IT programmes. With over 10,000 courses offered in over 100 locations throughout the United Kingdom, Focus is a premier training provider. All programmes can be booked online...


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Contact info

Focus on Training

Olympus House, Werrington Centre
PE4 6NA Peterborough

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www.focus-on-training.co.uk


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