HOME
 

SDI - Service Desk Analyst (SDA)

Focus on Training
Course summary
915 - 1,049 GBP
Professional Training
Next available date: 27/07/2020 - Online courses
Course Dates
Online courses
27/07/2020  
1,049 GBP
19/08/2020  
1,049 GBP
Birmingham
15/09/2020  
1,049 GBP
09/12/2020  
1,049 GBP
Leeds
16/09/2020  
1,049 GBP

Course description

Excellent Service Desk support is vital to ensure a company consistently delivers the required IT service levels. The responsibilities of the support analyst are many and they evolve constantly, so a diverse skill-set is required to meet the challenging demands placed on them.

The course also looks at support methodologies and technologies and the tools utilised within the Service Desk. It reviews issues such as Service Level Agreements, the benefits and pitfalls and the importance of metrics; the implementation of service management processes and effective problem solving techniques that a Service Desk Analyst can utilise. It is based upon the standards and objectives for SDI™'s Service Desk Analyst qualification and ensures that delegates are provided with the knowledge, information and tools to take the SDA exam.

Target Audience:

  •    1st line IT support, Helpdesk/Service Desk and support analysts with at least 9 months experience in an IT service and support environment.

 

About provider

Focus on Training

Focus on Training: Best Practice Skills from the Specialists

Focus on Training is a professional training company specialising in offering accredited Project Management and IT programmes. With over 10,000 courses offered in over 100 locations throughout the United Kingdom, Focus is a premier training provider. All programmes can be booked online...


Read more and show all courses with this provider

Request info

Fill out your details to find out more about SDI - Service Desk Analyst (SDA).

  Contact the provider

  Get more information

  Register your interest

Contact info

Focus on Training

Olympus House, Werrington Centre
PE4 6NA Peterborough

 Show phone number
www.focus-on-training.co.uk


Request information

Find out more about this SDI - Service Desk Analyst (SDA) course - simply fill out your details:

U.K. L&D Report: 2018 - Benchmark Your Workplace Learning Strategy

Are you curious about the L&D strategies of some of the U.K.'s top companies?

Find out what they're up to in findcourses.co.uk's second annual U.K. L&D Report!

uk-ld-report-2019

Learn more

Find a course for you!

  Read the course
 summary on this page

 Fill in your details and Request information

 Receive all the info you need

Find more courses here