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SDI - Service Desk Analyst (SDA)

Focus on Training
Course summary
865 - 1,049 GBP
Open / Scheduled
Next available date: 30/03/2020 - Manchester
Course Dates
Manchester
30/03/2020  
865 GBP
20/04/2020  
1,049 GBP
City of London
14/04/2020  
1,049 GBP
20/05/2020  
1,049 GBP
Distance
14/04/2020  
1,049 GBP
22/06/2020  
1,049 GBP

Course description

Excellent Service Desk support is vital to ensure a company consistently delivers the required IT service levels. The responsibilities of the support analyst are many and they evolve constantly, so a diverse skill-set is required to meet the challenging demands placed on them.

The course also looks at support methodologies and technologies and the tools utilised within the Service Desk. It reviews issues such as Service Level Agreements, the benefits and pitfalls and the importance of metrics; the implementation of service management processes and effective problem solving techniques that a Service Desk Analyst can utilise. It is based upon the standards and objectives for SDI™'s Service Desk Analyst qualification and ensures that delegates are provided with the knowledge, information and tools to take the SDA exam.

Target Audience:

  •    1st line IT support, Helpdesk/Service Desk and support analysts with at least 9 months experience in an IT service and support environment.

 

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About provider

Focus on Training

Focus on Training: Best Practice Skills from the Specialists

Focus on Training is a professional training company specialising in offering accredited Project Management and IT programmes. With over 10,000 courses offered in over 100 locations throughout the United Kingdom, Focus is a premier training provider. All programmes can be booked online...


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Focus on Training

Olympus House, Werrington Centre
PE4 6NA Peterborough

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