Confident Communication - In House

GBC Learning & Development
Course summary
1 day
Next available date: Inquire for pricing and dates - United Kingdom
Corporate Training for Teams

Course description

Confident Communication - In House

This stimulating, empowering workshop is designed for individuals who deal with difficult customers over the phone and need to manage expectations effectively during unpredictable situations.

Participants will be able to:

  • Understand and adapt their own style of communication.
  • Manage different cases in an assertive and proactive manner.
  • Use self-awareness and insight to handle each conversation with a clear and focused objective.
  • Move away from conflict and towards resolution where possible.
  • Navigate toward an outcome while maintaining a calm and authoritative attitude.

Outcome / Qualification etc.

GBC Learning Course Attended Certificate

Training Course Content

  • Setting the context
  • Proactive, Not Reactive
  • Confident Communication
  • Difficult Conversations
  • Managing Expectations


In-House Training

GBC can develop customised solutions or deliver off-the-shelf courses in-house for your staff. This approach makes perfect sense for groups of 4+ delegates, enhancing cost effectiveness as well as team bonding.

About provider

GBC Learning

GBC Learning & Development - Business training at its best

The trainers at GBC Learning & Development have practical backgrounds and a wealth of experience, in both the business and public sectors. This means they can adapt their training courses to the specific needs of each group, encouraging full participation. GBC...

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Contact info

GBC Learning & Development

Salisbury House
EC2M 5QQ London Wall

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