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Conflict Management - In House

GBC Learning & Development
Course summary
1 day
Nationwide
Next available date: Inquire for pricing and dates - United Kingdom
Corporate Training for Teams

Course description

Conflict Management - In-House

By the end of the course participants will be able to:

  • Recognise the common situations that cause conflict
  • Understand patterns of challenging behaviour in a variety situations and how best to deal with them
  • Manage different situations to prevent the occurrence or escalation of conflict
  • Use different techniques to resolve conflict and inact positive outcomes
  • Build trust and credibility in order to effectively persuade and influence others
  • Create a future action plan

Suitability - Who should attend?

This course is intended for people at all levels who interact with internal or external clients on a face-to-face basis where possible conflict can occur.

Outcome / Qualification etc.

GBC Learning Course Attended Certificate

Training Course Content

  • Introduction & Workshop Objectives
  • What is Conflict?
  • Understanding Challenging Behaviour
  • Managing Conflict
  • Resolving Conflict
  • Influencing Skills
  • Summary and Close

Expenses

In-House Training

GBC can develop customised solutions or deliver off-the-shelf courses in-house for your staff. This approach makes perfect sense for groups of 4+ delegates, enhancing cost effectiveness as well as team bonding.

About provider

GBC Learning

GBC Learning & Development - Business training at its best

The trainers at GBC Learning & Development have practical backgrounds and a wealth of experience, in both the business and public sectors. This means they can adapt their training courses to the specific needs of each group, encouraging full participation. GBC...


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Contact info

GBC Learning & Development

Salisbury House
EC2M 5QQ London Wall

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www.gbclearning.co.uk

Reviews

Delegate
(5)
Very well facilitated - genuinely felt we were being instructed and advised by someone with extensive relevant experience Managing Conflict
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