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Effective Interpersonal Skills - In-house

GBC Learning & Development
Course summary
1 day
Nationwide
Next available date: Inquire for pricing and dates - United Kingdom
Corporate Training for Teams

Course description

Effective Interpersonal Skills - In House

By the end of the course you will be able to:

  • Identify your individual Interpersonal skills
  • Use improved communication techniques
  • Recognise the difference between submissiveness, assertiveness and aggressiveness
  • Communicate with others in a way which helps to get your message across
  • Implement influencing and persuading skills
  • See how to use effective people skills in a variety of workplace situations
  • Successfully delegate and handle constructive criticism
  • Improve your working relationships through strategies you develop

Suitability - Who should attend?

Individuals that would like to enhance their performance by improving their working relationships with colleagues, clients or their team.

Outcome / Qualification etc.

CPD Certified 6 Learning Hours, 6 Points

Training Course Content

INTRODUCTION & WORKSHOP OBJECTIVESINTERPERSONAL SKILLS

  • What are Interpersonal Skills?

COMMUNICATION SKILLS

  • Ways to improve the effectiveness of your communication and reduce misunderstandings
  • The importance of active listening
  • Questioning and paraphrasing technique

ASSERTIVENESS SKILLS

  • What is assertiveness?
  • The difference between submissiveness, assertiveness, and aggressiveness
  • How assertive are you?

UNDERSTANDING AND VALUING DIFFERENCES

  • Appreciation of different communication and working styles
  • Find out which style you prefer
  • Practise adjusting the way you communicate to the style of the person you talk or write to

PRACTISING PERSUASION AND INFLUENCING

  • What is the crucial question when persuading other people?
  • How can you influence people around you?

FEEDBACK AND DELEGATION – APPLYING INTERPERSONAL SKILLS

  • How to delegate effectively
  • Handling criticism constructively

THE WAY FORWARD

  • Taking ideas back to the workplace and putting them into action

Expenses

In-House Training

GBC can develop customised solutions or deliver off-the-shelf courses in-house for your staff. This approach makes perfect sense for groups of 4+ delegates, enhancing cost effectiveness as well as team bonding.

About provider

GBC Learning

GBC Learning & Development - Business training at its best

The trainers at GBC Learning & Development have practical backgrounds and a wealth of experience, in both the business and public sectors. This means they can adapt their training courses to the specific needs of each group, encouraging full participation. GBC...


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Contact info

GBC Learning & Development

Salisbury House
EC2M 5QQ London Wall

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www.gbclearning.co.uk

Reviews

Average rating 4

Based on 1 reviews

Anonymous
(4)
Good course and helpful to my requirements.
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