Emotional Intelligence

GBC Learning & Development
Course summary
1 day
Next available date: Inquire for pricing and dates - London

Course description

Emotional Intelligence

By the end of the course you will be able to:

  • Clearly understand what Emotional Intelligence is
  • Understand yourself better through a deeper understanding of human behaviour
  • Recognise your own emotional triggers as well as those of other people
  • Be more sensitive to how other people see things
  • Communicate more effectively in a sympathetic manner
  • Adapt your behaviour to gain the most from individual situations

Suitability - Who should attend?

Those who manage people and who want to explore new ways of handling and understanding their relationships with colleagues and team members.

Outcome / Qualification etc.

GBC Learning Course Attended Certificate

Training Course Content

Introduction & Workshop Objectives What is Emotional Intelligence (EI)

  • Defining EI
  • How it works
  • Setting out the core EI competencies

The Emotional Brain

  • Assessing your own EI 
  • What it is that makes us feel the way we do
  • Tuning in to our emotional state

Behaviour and Leadership

  • Tuning in to other people’s emotional state 
  • The role of emotion in our behaviour
  • The five domains of EI
  • Controlling disruptive emotions

Multiple Intelligences

  • Resolving emotional exchanges in stressful situations 
  • What they are
  • How we can use them to maximise our impact
  • Recognising yours and others’ strengths

Developing emotional management skills

  • Understanding others’ perception of you
  • Developing your ability to influence

The way forward

  • Building trust, loyalty and commitment 
  • Taking ideas back to the workplace and putting them into action


Course fees are £425 + VAT per delegate.

GBC offers a 'buy one, get one half price' offer on all courses. Please send us an enquiry for more information. 

In-House Training

GBC can develop customised solutions or deliver off-the-shelf courses in-house for your staff. This approach makes perfect sense for groups of 4+ delegates, enhancing cost effectiveness as well as team bonding.

About provider

GBC Learning

GBC Learning & Development - Business training at its best

The trainers at GBC Learning & Development have practical backgrounds and a wealth of experience, in both the business and public sectors. This means they can adapt their training courses to the specific needs of each group, encouraging full participation. GBC...

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Contact info

GBC Learning & Development

Salisbury House
EC2M 5QQ London Wall

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Diane is a complete professional. Has experience, wisdom and competence.
Susie bought the material to life and gave great examples - Thank you. Worthwhile and provides a great framework.
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