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Supervisory Skills

GBC Learning & Development
Course summary
1 day
375 GBP excl. VAT
Guildford, London

Course description

Supervisory Skills

By the end of the course you will be able to:

  • Supervise and manage effectively
  • Get the results and performance your staff are capable of
  • Communicate more effectively and listen actively
  • Establish or enhance your credibility
  • Apply effective delegation techniques
  • Enhance your ability to motivate your staff
  • Appreciate the importance of feedback and how to give it effectively

Suitability - Who should attend?

Supervisors, first Level Managers and Team Leaders who have been in the role for a short time and would like to gain a better understanding of what is involved in delegating and overseeing team and individual tasks and to gain commitment to get them right first time

Outcome / Qualification etc.

GBC Learning Course Attended Certificate

Training Course Content

Introduction & Workshop Objectives

  • Finding out what you want to achieve today

Role of Supervisor

  • Identifying your personal strengths, skills and qualities
  • Activities an effective Supervisor is involved in
  • Action Centered Leadership

Communicating Effectively

  • What is communication?
  • Why it can go wrong so often and how to avoid it
  • Importance of listening

Enhancing your Credibility

  • How can you establish or enhance credibility

Delegation / Giving Instructions

  • Why should we delegate?
  • Steps of successful delegation
  • Avoiding reverse delegation

Motivation

  • What motivates you?
  • Key principles of staff motivation
  • Test yourself: How well do you motivate?
  • Tips on how to motivate others

Feedback

  • Two types of feedback – what they are, when to use, and where to use
  • Giving and taking criticism

The Way Forward

  • Taking ideas back to the workplace and putting them into action

Expenses

Course fees are £375 + VAT per delegate.

GBC offers a 'buy one, get one half price' offer on all courses. Please send us an enquiry for more information. 

In-House Training

GBC can develop customised solutions or deliver off-the-shelf courses in-house for your staff. This approach makes perfect sense for groups of 4+ delegates, enhancing cost effectiveness as well as team bonding.

About provider

GBC Learning

GBC Learning & Development - Business training at its best

The trainers at GBC Learning & Development have practical backgrounds and a wealth of experience, in both the business and public sectors. This means they can adapt their training courses to the specific needs of each group, encouraging full participation. GBC...


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Contact info

GBC Learning & Development

Salisbury House
EC2M 5QQ London Wall

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www.gbclearning.co.uk


Reviews

Anonymous
(5)
This course was very useful because I know how to improve the realtionship with my collegues and showed easy ways to apply it to the workplace.
Anonymous
(5)
It covered everything I was looking for.
Daniel
(5)
I feel really good from this course I learnt a lot but had a lot of fun. The trainer is a great tutor and the sandwiches were nice.
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