Email Etiquette

Global Edulink
Course summary
12 hours
69 GBP excl. VAT
Part time
Online courses
Next available date: This course is available anytime in anywhere. - Online courses
Last application: This course is available to register anytime of the year.
Professional Training

Course description

Email Etiquette

Course Overview

When information needs to be given quickly, there’s no better way than by email. However, with the benefit of speed come problems that are not always predictable unless employees are informed.

In this Email Etiquette course (USA Standards), Global Edulink, a leading UK training provider, aims to give you the tools with which to be confident when writing business emails.  We want you to understand: how to establish email connectivity, what to consider before typing and sending an email, how to compose concise and effective messages, types of topics or language that should not feature in an email, and what company policies exist surrounding email communication.  These lessons help participants evaluate their own email communications to ensure that recipients will not misinterpret them in any way.

Global Edulink believes this email etiquette course can help employees understand the appropriate use of email whilst at work, as well as behaviours they should avoid.

Please Note: This Course is Based on USA Standards.

By the end of the course learners should know the following regarding email etiquette:

  • When to use the Reply, all button
  • How to refrain from sending emotionally-charged emails
  • How the To, CC and BCC fields should be correctly used
  • Effective use of the email subject line
  • How to zip and reference large attachments
  • How to keep messages brief and limit back-and-forth exchanges
  • The correct way to email article links by summarising them

Suitability - Who should attend?

Who is this course for?

  • Individuals who have just finished education
  • Those new to employment
  • People who are in employment and want to brush up on their business writing skills
  • Those running their own business

Entry Requirements

  • This course is available to all learners, of all academic backgrounds. Having good education background would be advantage.
  • Learners should be ages 16 or over to undertake the qualification.
  • Good understanding of English language, numeracy and ICT are required to attend this course.

Outcome / Qualification etc.


Successful candidates will be awarded a Certificate in Email Etiquette.

Training Course Content

Course Curriculum

1.Getting Started With Email

  • Introduction To Email Etiquette

2.Email Considerations

  • Key Considerations Of Email

3.Email Composition

  • Understanding Email Composition

4.Email Writing Skills

  • Email Writing Techniques

5.Efficient Emailing

  • Efficient Emailing Writing Skills


  • Definition Of Netiquette

7.Company Email Policies

  • Understanding Company Email Policies

Method of Assessment

At the end of the course learners will also take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Benefits you will gain

  • High quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • Includes step-by-step tutorial videos and an effective, professional support service.
  • 24/7 Access to the Learning Portal.
  • Benefit of applying NUS extra Discount Card.
  • Recognised Accredited Qualification.
  • Access Course Content on Mobile, Tablet or Desktop.
  • Study in a user friendly, advanced online learning platform.
  • Excellent customer service and administrative support.


Now £69

Was £249

Continuing Studies

Career Path

This certificate is not a job qualification and hence, will not qualify you for any specific job role in the corporate world. However, since emails are being used frequently by organisations for various purposes, this course will be of massive benefit for you in your job hunt and career progression.

  • Any form of work or business as email is in widespread use in modern day life.

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About provider

Global Edulink - together, shaping your future

Global EduLink, located at the heart of London, is a pioneer in online education for UK learners and other learners across the globe. With over 224,000 happy learners, Global EduLink makes sure that your requirements are met by proving you...

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Global Edulink

CityPoint, 1 Ropemaker Street
EC2Y 9HU London

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