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Hotel Receptionist & Opera PMS Hotel Software

Global Edulink
Course summary
65 hours
89 GBP
English
Part time
Online courses
Next available date: This course is available anytime in anywhere. - Online courses - Online courses
Last application: This course is available to register anytime of the year.
Professional Training

Course description

OVERVIEW:

We understand that employers want staff who are qualified, which is why we provide excellent online course.

During this Hotel Receptionist & Opera PMS Hotel Software course, we aim to help you develop practical knowledge, so that when you complete the course you are fully prepared for work. This course covers a range of helpful modules which will transform you into a professional Hotel Receptionist, and we include a complete guide to Opera PMS Hotel Software. This is the system used by many hotels across the world, so you won’t have to study this separately.

Learning with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.

Suitability - Who should attend?

Who is it for

This course is suitable for those:

  • Seeking work as a Receptionist in the hotel/hospitality industry
  • Interested in learning how to use the Opera PMS system
  • Who are a Receptionist keen to learn or develop relevant skills needed to progress 
  • Who are an experienced Hotel Receptionist wishing to learn new skills, particularly in relation to the use of the Opera PMS system

Entry Requirements

Learners must be age 16 or over and should have basic understanding of the English Language, numeracy, literacy and ICT.

Outcome / Qualification etc.

Certification

Successful candidates will be awarded a recognised certificate in Hotel Reception and Opera PMS Training.

Training Course Content

WHAT WILL I LEARN?

  • Learn the practical knowledge and skills required to become a hotel receptionist in any hotel globally
  • Learn the Opera PMS software via a very thorough guide
  • Learn how to use this software for hotel bookings as well as for reservations
  • Ability to learn effective customer service practices in the workplace
  • Learn how to manage customers in difficult situations and also to manage the front desk duties in hotels successfully
  • Learn to use the Microsoft Office package effectively

COURSE CURRICULUM

Download Material

1: Professional Receptionist Training Course Objectives

2: The 90: 90 Principle to Create a Powerful First Impression

3: Hot Telephone Tips

4: Get the Facts- Ask the Right Questions

5: Discuss Solutions- Learning to Listen

6: Dealing With Difficult Customers

7: Practice Good Telephone Skills

8: Managing Database and Company Files

9: Booking or Reservation Procedure

10: Deal Effectively With Security and Safety Issues

11: Successful Meetings & Minutes

12: Meeting Arrangements

13: Arranging Business Travel and Accommodation

14: Email Tutorial

15: How to Use Social Media to Promote Your Company

16: Minute Taking

17: Microsoft Excel Tutorial

18: MS PowerPoint Tips

19: MS Word Tips & Tricks

20: Opera Log in and Log Out, Main Screen

21: Profile Creation and Amendments

22: Profile Notes

23: Finding Reservations – 2 ways

24: Rate Query Screen

25: Creating Reservation

26: Preferences and Features Requests

27: Amending Reservation

28: Cancelling Reservation

29: Check In (2 Ways)

30: Check out

31: Cashiering Posting Charges

32: Cashiering Splitting and Transferring Charges

33: Cashiering Routing

34: Alerts

35: Traces

36: Room Status, Out of Order and Out of Service

37: Opera Reports

Mock Exam

Final Exam

Certificate Download Guide

Assessment

At the end of the course learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.

Course aims

This course aims to teach you the following:

  • How to use the Opera PMS hotel booking and reservation system
  • Customer service best practice
  • Front desk duties
  • How to handle challenging situations and solve common problems
  • Database management
  • How to use Microsoft Word and Excel effectively
  • How to manage meeting and accommodation bookings

*Please note that Opera PMS software is not included with this course"

Expenses

Now £89

Was £199

Continuing Studies

Career Path

On the successful completion of this course, you will be qualified to work for a range of job positions in the modern corporate world. This certificate will also help build on your existing knowledge to progress substantially in your career by demanding for salary increments and job promotions from your organisation.  Mentioned below are few of the job positions this course will qualify you for, along with the average UK salary per annum according to,

  • Hotel Receptionist – £16,091 per annum
  • Telephone operator – £15,615 per annum

Customer Outreach Award 2019

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We believe that it should be easy for you to find and compare training courses. 

Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.

About provider

Global Edulink - together, shaping your future

Global EduLink, located at the heart of London, is a pioneer in online education for UK learners and other learners across the globe. With over 224,000 happy learners, Global EduLink makes sure that your requirements are met by proving you...


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Global Edulink

CityPoint, 1 Ropemaker Street
EC2Y 9HU London

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