Hotel Receptionist Training

Global Edulink
Course summary
60 hours
49 GBP excl. VAT
Part time
Online courses
Next available date: This course is available anytime in anywhere. - Online courses
Last application: This course is available to register anytime of the year.
Professional Training

Course description


Hotel Receptionist Training

As a Hotel Receptionist, you are the public face of the business, so being confident and professional in that role is vital if you want you career to progress. Employers within the hotel/hospitality industry are looking for front desk staff who can work efficiently and effectively, and who can engage well with guests in order to attract repeat business: Global Edulink’s Hotel Receptionist Training course will help you to learn or develop these skills.

Whether you are new to the role of a Receptionist, or have some experience, Global Edulink’s Hotel Receptionist Training can help you to develop and gain employment or promotion.

With the help of this training, you can progress from working a Hotel Receptionist, Telephonist to a front desk Supervisor or Manager. Being a prominent figure in your organisation can bring your employer repeat custom if you are not only good at your job but also willing to improve and deliver excellent customer service at all times.

Global Edulink’s Hotel Receptionist Training course aims to help students to impress employers or prospective employers with their dedication to self-improvement and their bank of relevant skills. Improve your general Reception, Telephone, and Clerical skills so that you are working to the highest industry standards to make yourself highly employable in the hotel or hospitality business.

Through our online programme, you will be fully supported yet able to access your learning modules at times that suit you and that fit around your existing work commitments. The course is available online 24 hours a day, 7 days a week, 365 days a year and includes step-by-step tutorial videos and an effective, professional support service. Having access to our supportive team will help to improve your confidence, and the interesting and engaging content of the tutorials will keep you motivated to complete the course.

Suitability - Who should attend?

Who is it for

  • Those seeking work as a Receptionist within the hotel/hospitality industry
  • A Receptionist aiming to improve existing skills, and develop or learn best practice for working in the hotel/hospitality industry
  • An experienced Receptionist who wishes to improve existing skills

Entry Requirements

  • Learners should be ages 16 or over to undertake the qualification.
  • Basic understanding of English language and literacy are required to attend this course.
  • There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Outcome / Qualification etc.


Successfully candidates receive a Certificate in Hotel Receptionist Training.

Training Course Content

Course Structure

The course is delivered over 70 hours through guided online learning, covering each of the topic areas listed above.

Course Curriculum

1: Professional Receptionist Training Course Objectives

2: The 90: 90 Principle to Create a Powerful First Impression

3: Hot Telephone Tips

4: Get the Facts- Ask the Right Questions

5: Discuss Solutions- Learning to Listen

6: Dealing With Difficult Customers

7: Practice Good Telephone Skills

8: Managing Database and Company Files

9: Booking or Reservation Procedure

10: Deal Effectively With Security and Safety Issues

11: Successful Meetings & Minutes

12: Meeting Arrangements

13: Arranging Business Travel and Accommodation

14: Email Tutorial

15: How to Use Social Media to Promote Your Company

16 Minute Taking

17: Microsoft Excel Tutorial

18: MS PowerPoint Tips

19: MS Word Tips & Tricks

Method of Assessment

At the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.


Now £49
Was £249

Continuing Studies

Career Path

This course is a wonderful opportunity for aspiring individuals to kick start a successful career as a receptionist. You could also use this course for a range of other job positions in front office and to progress considerably in your front office career. 

  • Hotel Receptionist – £16,091 per annum
  • Office administrator – £17,444 per annum
  • Front Desk Manager – £22,607 per annum

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About provider

Global Edulink - together, shaping your future

Global EduLink, located at the heart of London, is a pioneer in online education for UK learners and other learners across the globe. With over 224,000 happy learners, Global EduLink makes sure that your requirements are met by proving you...

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Global Edulink

CityPoint, 1 Ropemaker Street
EC2Y 9HU London

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