Microsoft Pro Windows 7, Enterprise Desktop Support Technician – Exam 70 – 685

Global Edulink
Course summary
16 hours
Full time
Online courses
Next available date: Contact for dates - Online courses
Professional Training

Course description

Microsoft Pro Windows 7, Enterprise Desktop Support Technician – Exam 70 – 685:

Microsoft Pro Windows 7, Enterprise Desktop Support Technician – Exam 70 – 685

Course overview

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.

Who is it for:

Candidates for this exam support end users who run Microsoft Windows 7 in a corporate environment. They should have experience using applications that are included with the operating system, such as productivity applications used in a corporate environment and Microsoft Office applications.

Course Description:

This online training course is comprehensive and designed to cover the topics listed under the curriculum.

Course Curriculum

  1. Learn How To Install, Upgrade, And Migrate To Windows 7
  2. How To Configure Disks, Device Drivers And File Access
  3. Diagnosing And Troubleshooting Log On Problems And Networking
  4. How To Troubleshoot Network Connectivity Problems
  5. Guidelines For Mobile Computing And Remote Access
  6. How To Secure Windows 7
  7. Reliability Monitoring And Windows 7 Maintenance

Method of Assessment:

  • This course prepares learners for and is assessed by the Microsoft Pro Windows 7 Enterprise Desktop Support Technician – Exam 70 – 685.
  • Please Note: official exams are not included in this course and need to be purchased it separately.


Learners who successfully complete the exam will be awarded an official Microsoft Pro Windows 7 Enterprise Desktop Support Technician 70 – 685certificate.

Career Path:

  • Configuration Manager
  • Network Analyst
  • Network Administrator
  • Network Manager

Course Objectives:

During this course, you will learn to:

  • Identifying cause of and resolving desktop application issues (20–25%)
  • Identifying cause of and resolving networking issues (20–25%)
  • Managing and maintaining systems that run Windows 7 client (20–25%)
  • Supporting mobile users (15–20%)
  • Identifying cause of and resolving security issues (15–20%)

Suitability - Who should attend?

Learners must be over the age of 16.Learners must have a basic understanding of the English Language, mathematics and IT.Candidates should be able to resolve operating system issues by telephone, email, connecting to an end user’s system remotely, or by visiting an end user’s desktop. They should have a working knowledge of operating in an Active Directory domain environment.

Outcome / Qualification etc.

Professional or Industry specific qualification

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